AI Customer Support with EasyPost
EasyPost is the multi-carrier shipping API behind a huge share of US e-commerce and logistics tooling. It connects to USPS, UPS, FedEx, DHL, Canada Post, and 100+ regional carriers through a single API. For brands using EasyPost, almost every shipping question can be answered programmatically.
Minimal AI connects to EasyPost and resolves shipping questions automatically. The AI checks tracking, looks up rates, verifies addresses, and creates labels through EasyPost, then replies to the customer with a specific answer instead of a generic tracking link.
Setup is just an API key. Connect EasyPost and the AI starts handling shipping support across every carrier you use.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What EasyPost does
EasyPost is a multi-carrier shipping API for e-commerce and logistics. It exposes a normalized interface to 100+ carriers, including USPS, UPS, FedEx, DHL, Canada Post, OnTrac, and many regional carriers. The EasyPost API covers shipments, trackers, rates, labels, address verification, refunds, returns, customs forms, batches, and webhooks for real-time tracking updates.
Key EasyPost API capabilities Minimal AI uses
Minimal AI connects to the EasyPost API to access shipment tracking, delivery status, and logistics data in real time.
Trackers API
Look up shipments and read tracking events across 100+ carriers.
What the AI does: Checks the live tracking status and replies with the latest scan and ETA.
Shipments and Rates
Create shipments, fetch carrier rates, and buy labels.
What the AI does: Generates replacement and return labels through EasyPost when a customer needs one.
Address Verification
Verify and normalize US and international addresses.
What the AI does: Catches malformed or undeliverable addresses before a label is created.
Refunds API
Request label refunds for unused EasyPost labels.
What the AI does: Refunds an unused label when a customer cancels or you reissue it.
Webhooks
Receive tracking event updates in real time.
What the AI does: Reacts proactively to delivery exceptions instead of waiting for the customer to ask.
What the AI agent can read and write in EasyPost
The AI accesses EasyPost for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track shipment by tracking code
- •Read full tracking event history
- •Get expected delivery date
- •Look up shipping rates
- •Verify shipping address
- •Read carrier accounts and services
- •Check shipment status and exceptions
Take actions
- •Create shipment and buy label
- •Create return label
- •Refund unused label
- •Update shipment metadata
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect EasyPost to Minimal AI
Connect EasyPost in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select EasyPost. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with EasyPost
Where is my package?
A customer asks about their delivery. The AI looks up the shipment in EasyPost, reads the latest tracking event, and replies with the current status and ETA, no matter which carrier is delivering it.
Replacement label
A customer received a damaged item. The AI creates a replacement shipment in EasyPost, buys a label, and emails it to the customer.
Bad address fix
A customer reports their address was wrong. The AI verifies the new address through EasyPost and updates the shipment before it goes out.
Delivery exception
A tracking event shows a failed delivery. The AI proactively explains what happened and gives the customer next steps based on the carrier's response.
Works with EasyPost and your helpdesk
Minimal AI connects to EasyPost for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks EasyPost and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Which carriers does the AI cover through EasyPost?+
Anything EasyPost supports, including USPS, UPS, FedEx, DHL, Canada Post, OnTrac, and 100+ regional carriers worldwide.
Can the AI buy labels and refund them?+
Yes. With permissions you set, the AI can create shipments, buy labels, and request refunds for unused labels through EasyPost.
Can the AI verify addresses before shipping?+
Yes. The AI uses EasyPost's address verification API to confirm and normalize addresses before a label is bought.
How hard is it to integrate EasyPost with Minimal AI?+
Add your EasyPost API key in the Minimal dashboard. The AI starts using it within minutes.