AI Customer Support with Pixi
Pixi (now part of Descartes) is a leading warehouse and order management system used by European e-commerce brands. For brands using Pixi, fulfillment status questions need answers in real time.
Minimal AI connects to Pixi and resolves fulfillment questions automatically by reading the live order, picking, packing, and dispatch state.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Pixi does
Pixi is a warehouse management and order fulfillment system used by mid-market and enterprise e-commerce brands. Now part of Descartes, it handles inventory management, picking and packing, dispatch, and returns. The Pixi API exposes order status, fulfillment progress, stock levels, and tracking number assignments for integration with customer support systems.
Key Pixi API capabilities Minimal AI uses
Minimal AI connects to the Pixi API to access shipment tracking, delivery status, and logistics data in real time.
Orders API
Access Pixi order details and progress.
What the AI does: Reads order status and fulfillment progress for customer questions.
Stock API
Read live stock levels.
What the AI does: Provides stock availability info for customer or merchant questions.
Tracking API
Read tracking number assignments.
What the AI does: Provides the carrier and tracking number assigned by Pixi.
What the AI agent can read and write in Pixi
The AI accesses Pixi for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check order status
- •View fulfillment progress
- •Check stock levels
- •Access tracking number
Take actions
- •Update order notes
- •Cancel order
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Pixi to Minimal AI
Connect Pixi in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Pixi. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Pixi
Order status question
A customer asks where their order is in the warehouse. The AI checks Pixi for picking and packing status and replies with the progress.
Stock check
A customer asks if a product is in stock. The AI checks Pixi and replies.
Works with Pixi and your helpdesk
Minimal AI connects to Pixi for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Pixi and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with the Descartes-rebranded Pixi?+
Yes. The AI works with Pixi as part of the Descartes WMS suite.
How hard is it to integrate Pixi with Minimal AI?+
Enter your Pixi API credentials and go live in minutes.