AI Customer Support with Colissimo
Colissimo is the parcel service of La Poste, the dominant carrier for French e-commerce. Minimal AI connects to Colissimo so the AI can answer tracking questions, generate labels for home delivery and pickup points, and handle delivery exceptions automatically.
Minimal AI plugs into Colissimo so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Colissimo does
Colissimo is the parcel service of La Poste, the dominant carrier for French e-commerce. Minimal AI connects to Colissimo so the AI can answer tracking questions, generate labels for home delivery and pickup points, and handle delivery exceptions automatically.
Key Colissimo API capabilities Minimal AI uses
Minimal AI connects to the Colissimo API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up a Colissimo parcel by tracking number.
What the AI does: A French customer asks 'Où est mon colis?', the AI replies with the latest Colissimo scan
Get tracking events
Read the full Colissimo event timeline.
What the AI does: A parcel is waiting in a relais, the AI explains which pickup point and the deadline
Get pickup point details
Read the pickup point address, hours, and deadline.
What the AI does: A customer wants to return an item, the AI generates a Colissimo retour label
Get expected delivery
Read estimated delivery date.
What the AI does: A French customer asks 'Où est mon colis?', the AI replies with the latest Colissimo scan
Look up service options
Read available Colissimo services for a destination.
What the AI does: A parcel is waiting in a relais, the AI explains which pickup point and the deadline
What the AI agent can read and write in Colissimo
The AI accesses Colissimo for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get pickup point details
- •Get expected delivery
- •Look up service options
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Colissimo to Minimal AI
Connect Colissimo in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Colissimo. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Colissimo
A French customer asks 'Où est mon colis?'
A French customer asks 'Où est mon colis?', the AI replies with the latest Colissimo scan
A parcel is waiting in a relais
A parcel is waiting in a relais, the AI explains which pickup point and the deadline
A customer wants to return an item
A customer wants to return an item, the AI generates a Colissimo retour label
Works with Colissimo and your helpdesk
Minimal AI connects to Colissimo for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Colissimo and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Quels services Colissimo sont supportés?+
Home delivery, pickup point (relais), locker, signature, and international.
L'IA peut-elle créer des étiquettes Colissimo?+
Oui. Avec les permissions configurées, l'IA crée des étiquettes Colissimo et retours.
How fast is setup?+
Minutes after you add your Colissimo API credentials.