AI Customer Support with Drip
Drip is an ECRM (e-commerce CRM) platform focused on email and SMS automation for online stores. Customer marketing experience runs through Drip workflows.
Minimal AI connects to Drip and resolves subscriber, tag, and workflow tickets in seconds.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Drip does
Drip is an e-commerce CRM (ECRM) and marketing automation platform offering email, SMS, workflows, segmentation, tags, custom fields, and analytics. The Drip API exposes subscribers, workflows, events, and tags for integration with external tools.
Key Drip API capabilities Minimal AI uses
Minimal AI connects to the Drip API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Subscribers API
Read and update Drip subscribers.
What the AI does: Looks up subscribers and updates tags or custom fields.
Workflows API
Manage workflow membership.
What the AI does: Enters or removes subscribers from workflows.
Events API
Track and read events.
What the AI does: Sends events for support outcomes.
What the AI agent can read and write in Drip
The AI uses Drip to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up subscriber
- •Check workflow status
- •View events
Take actions
- •Update tags and fields
- •Unsubscribe subscriber
- •Move in workflows
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Drip to Minimal AI
Connect Drip in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Drip. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Drip
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Drip preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Drip and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Drip for the campaign and explains.
Works with Drip and your helpdesk
Minimal AI connects to Drip for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Drip?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Drip.
Does the AI update Drip attributes?+
Yes. The AI can update standard and custom attributes in Drip.
How hard is it to integrate Drip with Minimal AI?+
Enter your Drip API credentials and go live in minutes.