AI Customer Support with Attentive
Attentive is the leading SMS marketing platform for e-commerce. SMS subscriptions are heavily regulated (TCPA in the US), so unsubscribe and consent tickets need to be handled correctly and quickly.
Minimal AI connects to Attentive and resolves SMS subscription tickets in seconds, in compliance with consent rules.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Attentive does
Attentive is an SMS marketing and conversational commerce platform for e-commerce. It offers SMS campaigns, two-way conversations, automated journeys, and audience segmentation. The Attentive API exposes subscribers, subscription status, attributes, and SMS history for integration.
Key Attentive API capabilities Minimal AI uses
Minimal AI connects to the Attentive API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Subscribers API
Read and update Attentive subscribers.
What the AI does: Looks up SMS subscribers and updates attributes.
Subscription API
Manage SMS opt-in and opt-out.
What the AI does: Unsubscribes contacts in compliance with TCPA and similar consent rules.
What the AI agent can read and write in Attentive
The AI uses Attentive to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Check subscriber status
- •View SMS history
- •Check subscriber attributes
Take actions
- •Unsubscribe subscriber
- •Update preferences
- •Add subscriber attributes
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Attentive to Minimal AI
Connect Attentive in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Attentive. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Attentive
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Attentive preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Attentive and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Attentive for the campaign and explains.
Works with Attentive and your helpdesk
Minimal AI connects to Attentive for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Attentive?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Attentive.
Does the AI update Attentive attributes?+
Yes. The AI can update standard and custom attributes in Attentive.
How hard is it to integrate Attentive with Minimal AI?+
Enter your Attentive API credentials and go live in minutes.