AI Customer Support with Connectif
Connectif is a marketing automation and CDP platform popular with European e-commerce brands. Whenever a customer asks about an automated message, the answer lives in Connectif.
Minimal AI connects to Connectif and resolves marketing automation tickets in seconds.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Connectif does
Connectif is a marketing automation and customer data platform offering profiles, segmentation, journeys, web and email personalization, and analytics. The Connectif API exposes profiles, segments, events, and journeys for integration.
Key Connectif API capabilities Minimal AI uses
Minimal AI connects to the Connectif API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Profiles API
Read and update Connectif profiles.
What the AI does: Looks up profiles and updates attributes.
Events API
Send and read events.
What the AI does: Sends events for support outcomes that trigger relevant journeys.
Segments API
Read segment membership.
What the AI does: Reads segments to personalize the support reply.
What the AI agent can read and write in Connectif
The AI uses Connectif to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up profile
- •Check segment membership
- •View events
Take actions
- •Update profile attributes
- •Trigger events
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Connectif to Minimal AI
Connect Connectif in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Connectif. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Connectif
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Connectif preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Connectif and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Connectif for the campaign and explains.
Works with Connectif and your helpdesk
Minimal AI connects to Connectif for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Connectif?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Connectif.
Does the AI update Connectif attributes?+
Yes. The AI can update standard and custom attributes in Connectif.
How hard is it to integrate Connectif with Minimal AI?+
Enter your Connectif API credentials and go live in minutes.