AI Customer Support with Voyado
Voyado is a Nordic customer loyalty and CRM platform for retail brands. Loyalty members regularly ask about their points, tier, and rewards, and Voyado holds the answers.
Minimal AI connects to Voyado and resolves loyalty and CRM questions instantly, with the option to award points for goodwill or recovery.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Voyado does
Voyado is a customer loyalty and CRM platform for retail and e-commerce brands. It supports loyalty tiers, points, transactions, segmentation, email, SMS, and automation. The Voyado API exposes contacts, transactions, points balances, tier data, campaigns, and engagement for integration.
Key Voyado API capabilities Minimal AI uses
Minimal AI connects to the Voyado API to read subscriber data, check campaign engagement, and update profiles or preferences in real time.
Contacts API
Read and update Voyado contacts.
What the AI does: Looks up contact details and updates attributes.
Loyalty API
Read loyalty tier and points.
What the AI does: Replies with the customer's loyalty status and points balance.
Points & Awards
Award points for goodwill.
What the AI does: Adds points to the contact for recovery or goodwill.
What the AI agent can read and write in Voyado
The AI uses Voyado to personalize replies, manage subscription preferences, and resolve marketing-related questions instantly.
Get information
- •Look up contact
- •Check loyalty tier and points
- •View purchase history
- •Check campaign engagement
Take actions
- •Update contact attributes
- •Award points
- •Unsubscribe contact
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Voyado to Minimal AI
Connect Voyado in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Voyado. Enter your API credentials.
Tell the AI Manager which subscriber actions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Voyado
Unsubscribe request
A customer asks to unsubscribe. The AI updates the Voyado preferences and confirms.
Subscription preferences
A customer asks which lists they're on. The AI checks Voyado and replies.
Campaign question
A customer asks about an email or SMS they received. The AI checks Voyado for the campaign and explains.
Works with Voyado and your helpdesk
Minimal AI connects to Voyado for subscriber and campaign data and to your helpdesk for conversations. The AI can answer "why am I getting these emails?" or "unsubscribe me" instantly with the correct action behind it.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI unsubscribe contacts in Voyado?+
Yes. The AI can opt customers out per channel or unsubscribe them entirely from Voyado.
Does the AI update Voyado attributes?+
Yes. The AI can update standard and custom attributes in Voyado.
How hard is it to integrate Voyado with Minimal AI?+
Enter your Voyado API credentials and go live in minutes.