AI Customer Support with Afosto
Afosto is a Dutch unified commerce platform combining a headless storefront, order management, point-of-sale, PIM, and CRM in one stack. It is widely used by mid-market Dutch and European retailers and D2C brands running omnichannel. Minimal AI connects to Afosto so the AI can read orders, inventory, products, and customers across all channels and reply to customers in seconds.
Minimal AI plugs into Afosto so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Afosto does
Afosto is a Dutch unified commerce platform combining a headless storefront, order management, point-of-sale, PIM, and CRM in one stack. It is widely used by mid-market Dutch and European retailers and D2C brands running omnichannel. Minimal AI connects to Afosto so the AI can read orders, inventory, products, and customers across all channels and reply to customers in seconds.
Key Afosto API capabilities Minimal AI uses
Minimal AI connects to the Afosto API to access store, order, and customer data in real time.
Look up Afosto order
Read an Afosto order by ID or external reference.
What the AI does: A customer asks where their Afosto order is, the AI reads order, fulfillment, and tracking and replies
Get order status
Read the current order status across web, POS, and marketplace channels.
What the AI does: A stock question comes in, the AI reads Afosto inventory by SKU across web stock and physical stores
Get fulfillment status
Read picking, packing, and shipment status.
What the AI does: A click-and-collect customer asks if their order is ready, the AI checks the store status in Afosto
Get inventory
Read SKU stock per warehouse and physical store.
What the AI does: A POS receipt question comes in, the AI looks up the in-store sale and replies with details
Look up product
Read product, variant, and pricing data from the Afosto PIM.
What the AI does: A customer asks where their Afosto order is, the AI reads order, fulfillment, and tracking and replies
What the AI agent can read and write in Afosto
The AI accesses Afosto for store data and uses it to answer customer questions accurately.
Get information
- •Look up Afosto order
- •Get order status
- •Get fulfillment status
- •Get inventory
- •Look up product
- •Look up customer
- •Get POS sale
- •Get click-and-collect status
Take actions
- •Update order
- •Cancel order
- •Update customer
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Afosto to Minimal AI
Connect Afosto in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Afosto. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles with Afosto
A customer asks where their Afosto order is
A customer asks where their Afosto order is, the AI reads order, fulfillment, and tracking and replies
A stock question comes in
A stock question comes in, the AI reads Afosto inventory by SKU across web stock and physical stores
A click-and-collect customer asks if their order is ready
A click-and-collect customer asks if their order is ready, the AI checks the store status in Afosto
A POS receipt question comes in
A POS receipt question comes in, the AI looks up the in-store sale and replies with details
Works with Afosto and your helpdesk
Minimal AI connects to Afosto for store data and your helpdesk for conversations. Every customer reply uses live data from Afosto.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Afosto POS and click-and-collect?+
Yes, the AI reads in-store POS sales and click-and-collect order status from Afosto so customers get accurate answers regardless of channel.
Can the AI read multi-store stock from Afosto?+
Yes, Afosto exposes inventory per warehouse and physical store, and the AI reads it in real time before answering stock questions.
Does the AI work with Afosto's headless storefront?+
Yes, the integration is API-based and works regardless of which frontend you run on top of Afosto.