WEDO + Minimal AI
WEDO (formerly PPL) is a major Czech parcel carrier with home delivery and pickup point coverage. Minimal AI connects to WEDO so the AI can handle tracking and pickup point questions instantly. Beyond looking up information, the AI can also take actions in WEDO on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up WEDO for you.
AI customer support for WEDO
WEDO is a major Czech parcel network. Minimal AI uses WEDO for instant customer answers.
How the WEDO integration works
Connect WEDO with API credentials and go live.
What the AI agent can read and write in WEDO
Minimal AI connects to the WEDO API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track WEDO parcel
Look up a parcel.
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Get tracking events
Read the event timeline.
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Get pickup point details
Read pickup point address and deadline.
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Get expected delivery date
Read the estimated delivery date.
+ much more. Virtually anything the WEDO API exposes.
Take actions
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Create WEDO label
Create a WEDO label.
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Cancel label
Cancel an unused label.
+ much more. If the WEDO API supports it, the AI agent can do it.
Integrating WEDO is extremely easy
It takes one click to connect WEDO. After that, the AI Manager learns how your WEDO setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with WEDO
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for WEDO
Most AI tools offer a surface-level connection to WEDO. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in WEDO?+
Yes. Minimal AI can take any action in WEDO that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate WEDO with Minimal AI?+
It takes just a few clicks. You connect WEDO from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Is WEDO the same as PPL?+
Yes, PPL CZ rebranded to WEDO; the integration covers the new name.
