Telia ACE + Minimal AI
Telia ACE is a Swedish cloud contact center platform widely used by Nordic enterprises and government. Minimal AI connects to Telia ACE so the AI can read cases, log interactions, and resolve tickets automatically.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Telia ACE for you.
AI customer support for Telia ACE
Telia ACE powers contact centers across the Nordics. Minimal AI uses Telia ACE for context-aware support automation.
How the Telia ACE integration works
Connect Telia ACE with API credentials and go live.
What the AI agent can read and write in Telia ACE
Minimal AI connects to the Telia ACE API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up case
Read a Telia ACE case by ID.
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Look up customer
Read a customer by email, phone, or ID.
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Get interaction history
Read past calls, chats, and emails.
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Get queue status
Read which queue a case is in.
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Get assignment
Read who the case is assigned to.
+ much more. Virtually anything the Telia ACE API exposes.
Take actions
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Create case
Create a new case in Telia ACE.
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Update case
Update status, queue, or assignment.
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Log interaction
Log an interaction summary.
+ much more. If the Telia ACE API supports it, the AI agent can do it.
Integrating Telia ACE is extremely easy
It takes one click to connect Telia ACE. After that, the AI Manager learns how your Telia ACE setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Telia ACE
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Telia ACE
Most AI tools offer a surface-level connection to Telia ACE. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Telia ACE's native AI?
Frequently asked questions
Can Minimal AI take actions in Telia ACE?+
Yes. Minimal AI can take any action in Telia ACE that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Telia ACE with Minimal AI?+
It takes just a few clicks. You connect Telia ACE from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI handle Telia ACE cases?+
Yes, the AI reads and writes cases across channels.
