Puzzel + Minimal AI
Puzzel is a Norwegian cloud contact center platform used by enterprises across the Nordics and the UK. Minimal AI connects to Puzzel so the AI can read case data, log interactions, and resolve tickets automatically.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Puzzel for you.
AI customer support for Puzzel
Puzzel powers contact centers across the Nordics. Minimal AI uses Puzzel for context-aware customer support automation.
Automate Puzzel case creation
The AI creates and updates Puzzel cases automatically.
How the Puzzel integration works
Connect Puzzel with API credentials and go live.
What the AI agent can read and write in Puzzel
Minimal AI connects to the Puzzel API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up case
Read a Puzzel case by ID.
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Look up customer
Read a Puzzel customer by email, phone, or ID.
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Get interaction history
Read past calls, chats, and emails for the customer.
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Get queue status
Read the queue a case is in.
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Get assignment
Read who the case is assigned to.
+ much more. Virtually anything the Puzzel API exposes.
Take actions
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Create case
Create a new case in Puzzel.
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Update case
Update status, queue, or assignment.
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Log interaction
Log a call, chat, or email summary.
+ much more. If the Puzzel API supports it, the AI agent can do it.
Integrating Puzzel is extremely easy
It takes one click to connect Puzzel. After that, the AI Manager learns how your Puzzel setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Puzzel
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Puzzel
Most AI tools offer a surface-level connection to Puzzel. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Puzzel's native AI?
Frequently asked questions
Can Minimal AI take actions in Puzzel?+
Yes. Minimal AI can take any action in Puzzel that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Puzzel with Minimal AI?+
It takes just a few clicks. You connect Puzzel from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI handle Puzzel cases across channels?+
Yes, the AI reads and writes cases regardless of original channel (call, chat, email).
