OnTrac + Minimal AI
OnTrac is a major US regional last-mile carrier covering the Western and Eastern US (after the LaserShip merger), known for fast 1-2 day ground in their footprint. Minimal AI connects to OnTrac so the AI can answer tracking, exception, and ETA questions instantly. Beyond looking up information, the AI can also take actions in OnTrac on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up OnTrac for you.
AI customer support for OnTrac
OnTrac is one of the largest regional carriers in the US after the LaserShip merger. Minimal AI uses OnTrac for instant tracking and exception handling.
How the OnTrac integration works
Connect OnTrac with API credentials and go live in minutes.
What the AI agent can read and write in OnTrac
Minimal AI connects to the OnTrac API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track OnTrac shipment
Look up an OnTrac shipment by tracking number.
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Get tracking events
Read the event timeline.
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Get expected delivery date
Read the estimated delivery date.
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Get exception reason
Read why a delivery was missed or delayed.
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Look up service options
Read available services for a destination.
+ much more. Virtually anything the OnTrac API exposes.
Take actions
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Create OnTrac label
Create an OnTrac shipping label.
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Cancel label
Cancel an unused OnTrac label.
+ much more. If the OnTrac API supports it, the AI agent can do it.
Integrating OnTrac is extremely easy
It takes one click to connect OnTrac. After that, the AI Manager learns how your OnTrac setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with OnTrac
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for OnTrac
Most AI tools offer a surface-level connection to OnTrac. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in OnTrac?+
Yes. Minimal AI can take any action in OnTrac that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate OnTrac with Minimal AI?+
It takes just a few clicks. You connect OnTrac from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover legacy LaserShip tracking numbers?+
Yes, both OnTrac and LaserShip-era tracking numbers are supported through the unified OnTrac API.
