Mondial Relay + Minimal AI
Mondial Relay is the leading pickup-point parcel network in France and Belgium. Minimal AI connects to Mondial Relay so the AI can answer tracking questions, look up Points Relais, and generate labels automatically. Beyond looking up information, the AI can also take actions in Mondial Relay on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Mondial Relay for you.
AI customer support for Mondial Relay
Mondial Relay is the most-used pickup-point network in France. Minimal AI connects to Mondial Relay so the AI can answer pickup and tracking questions in seconds.
Find a pickup point automatically
When a customer asks where the nearest Point Relais is, the AI looks it up by postcode and replies with options and hours.
How the Mondial Relay integration works
Connect Mondial Relay through the API. The AI is reading and writing within minutes.
What the AI agent can read and write in Mondial Relay
Minimal AI connects to the Mondial Relay API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track parcel
Look up a Mondial Relay parcel by tracking number.
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Get tracking events
Read the full event timeline including Point Relais scans.
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Get Point Relais details
Read the address, hours, and pickup deadline for a Point Relais.
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Search Points Relais by postcode
Search the nearest Points Relais by postcode.
+ much more. Virtually anything the Mondial Relay API exposes.
Take actions
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Create label
Create a Mondial Relay label.
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Create return label
Generate a Mondial Relay return label.
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Cancel label
Cancel an unused Mondial Relay label.
+ much more. If the Mondial Relay API supports it, the AI agent can do it.
Integrating Mondial Relay is extremely easy
It takes one click to connect Mondial Relay. After that, the AI Manager learns how your Mondial Relay setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Mondial Relay
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Mondial Relay
Most AI tools offer a surface-level connection to Mondial Relay. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Mondial Relay?+
Yes. Minimal AI can take any action in Mondial Relay that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Mondial Relay with Minimal AI?+
It takes just a few clicks. You connect Mondial Relay from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover Mondial Relay XS, S, M, L?+
Yes. All Mondial Relay parcel sizes are supported.
Can the AI generate return labels?+
Yes. Mondial Relay return labels are generated by the AI on demand.
How long does setup take?+
A few minutes after you add Mondial Relay API credentials.
