Ingrid + Minimal AI
Ingrid is a Swedish delivery experience platform that powers checkout delivery options, tracking, and post-purchase for many Nordic and European retailers. Minimal AI connects to Ingrid so the AI can answer delivery, tracking, and pickup questions across all configured carriers. Beyond looking up information, the AI can also take actions in Ingrid on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Ingrid for you.
AI customer support for Ingrid
Ingrid powers delivery experience for many Nordic retailers. Minimal AI uses Ingrid for instant tracking and delivery option answers.
Automate post-purchase with Ingrid
The AI handles tracking, pickup point, and delivery option questions from one integration.
How the Ingrid integration works
Connect Ingrid with API credentials and go live.
What the AI agent can read and write in Ingrid
Minimal AI connects to the Ingrid API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track shipment
Look up a shipment via Ingrid.
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Get tracking events
Read the event timeline for a shipment.
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Get delivery option
Read which delivery option the customer chose at checkout.
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Get pickup point details
Read pickup point address and deadline.
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Get carrier name
Read which carrier handles the shipment.
+ much more. Virtually anything the Ingrid API exposes.
Take actions
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Update delivery instructions
Add or change delivery instructions on an Ingrid shipment.
+ much more. If the Ingrid API supports it, the AI agent can do it.
Integrating Ingrid is extremely easy
It takes one click to connect Ingrid. After that, the AI Manager learns how your Ingrid setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Ingrid
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Ingrid
Most AI tools offer a surface-level connection to Ingrid. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Ingrid?+
Yes. Minimal AI can take any action in Ingrid that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Ingrid with Minimal AI?+
It takes just a few clicks. You connect Ingrid from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI know which delivery option the customer chose?+
Yes. Ingrid stores the chosen option and the AI reads it.
Does it work across carriers?+
Yes. Ingrid normalises tracking events across all configured carriers.
