Evri + Minimal AI
Evri (formerly Hermes UK) is one of the largest parcel networks in the UK, handling hundreds of millions of parcels a year. Minimal AI connects to Evri so the AI can answer tracking questions, generate labels, and respond to ParcelShop and Locker queries automatically. Beyond looking up information, the AI can also take actions in Evri on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Evri for you.
AI customer support for Evri
Evri handles the bulk of UK e-commerce parcels. Minimal AI uses Evri tracking to answer where-is-my-order questions and reduce repeat tickets.
Automate ParcelShop returns with Evri
ParcelShop returns are the easiest way for UK customers to return online orders. The AI generates the label or QR code in seconds.
How the Evri integration works
Connect Evri through the Evri shipping API. The AI starts reading tracking and creating labels within minutes.
What the AI agent can read and write in Evri
Minimal AI connects to the Evri API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track parcel
Look up an Evri parcel by tracking code.
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Get tracking events
Read the full event timeline including ParcelShop scans.
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Get courier details
Read which courier is handling the parcel where available.
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Look up service options
Read available Evri services and rates for a destination.
+ much more. Virtually anything the Evri API exposes.
Take actions
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Create shipping label
Create an Evri shipping label.
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Create ParcelShop returns label
Generate an Evri ParcelShop returns label or QR code.
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Update delivery instructions
Set safe-place or neighbour delivery instructions.
+ much more. If the Evri API supports it, the AI agent can do it.
Integrating Evri is extremely easy
It takes one click to connect Evri. After that, the AI Manager learns how your Evri setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Evri
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Evri
Most AI tools offer a surface-level connection to Evri. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Evri?+
Yes. Minimal AI can take any action in Evri that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Evri with Minimal AI?+
It takes just a few clicks. You connect Evri from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI work with Evri ParcelShop and Locker?+
Yes. The AI can generate ParcelShop drop-off codes and Locker labels for returns.
Can the AI track international Evri shipments?+
Yes. Evri International is supported through the same tracking lookup.
How long does setup take?+
Add your Evri API credentials in the Minimal dashboard and you are live within minutes.
