Eptica + Minimal AI
Eptica is a French customer experience platform used by enterprises for email, chat, and self-service. Minimal AI plugs into Eptica so the AI can read conversations, pull live data, and reply inside Eptica.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Eptica for you.
AI customer support for Eptica
Eptica is a French customer experience platform for enterprise. Minimal AI uses Eptica to handle conversations across email, chat, and self-service.
Automate Eptica customer service
Email, chat, and self-service conversations are handled by the AI with live data inside Eptica.
How the Eptica integration works
Connect Eptica via API. The AI is live within minutes.
What the AI agent can read and write in Eptica
Minimal AI connects to the Eptica API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversation
Read Eptica conversation messages and metadata.
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Look up customer
Read customer profile and history.
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Read knowledge article
Read articles from the Eptica knowledge base.
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Read tags
Read tags on an Eptica conversation.
+ much more. Virtually anything the Eptica API exposes.
Take actions
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Reply to conversation
Post a reply on an Eptica conversation.
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Add internal note
Add an internal note on an Eptica conversation.
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Tag conversation
Tag an Eptica conversation.
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Assign conversation
Assign an Eptica conversation to an agent.
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Close conversation
Close an Eptica conversation.
+ much more. If the Eptica API supports it, the AI agent can do it.
Integrating Eptica is extremely easy
It takes one click to connect Eptica. After that, the AI Manager learns how your Eptica setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Eptica
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Eptica
Most AI tools offer a surface-level connection to Eptica. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Eptica's native AI?
Frequently asked questions
Can Minimal AI take actions in Eptica?+
Yes. Minimal AI can take any action in Eptica that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Eptica with Minimal AI?+
It takes just a few clicks. You connect Eptica from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI use Eptica knowledge base?+
Yes. The AI uses your Eptica knowledge to answer FAQs.
Does the AI work in French?+
Yes. The AI replies in French and other supported languages.
How fast is setup?+
Minutes after you connect Eptica.
