BRT + Minimal AI
BRT (Bartolini, part of Geopost/DPDgroup) is one of the largest parcel carriers in Italy. Minimal AI connects to BRT so the AI can handle tracking, label, and pickup point questions instantly. Beyond looking up information, the AI can also take actions in BRT on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up BRT for you.
AI customer support for BRT
BRT (Bartolini) is one of Italy's largest carriers. Minimal AI uses BRT for instant customer answers.
How the BRT integration works
Connect BRT with API credentials and go live.
What the AI agent can read and write in BRT
Minimal AI connects to the BRT API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track BRT shipment
Look up a BRT shipment.
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Get tracking events
Read the event timeline.
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Get Fermopoint details
Read Fermopoint address and deadline.
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Get expected delivery date
Read the estimated delivery date.
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Look up service options
Read available services.
+ much more. Virtually anything the BRT API exposes.
Take actions
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Create BRT label
Create a BRT shipping label.
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Cancel label
Cancel an unused label.
+ much more. If the BRT API supports it, the AI agent can do it.
Integrating BRT is extremely easy
It takes one click to connect BRT. After that, the AI Manager learns how your BRT setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with BRT
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for BRT
Most AI tools offer a surface-level connection to BRT. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in BRT?+
Yes. Minimal AI can take any action in BRT that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate BRT with Minimal AI?+
It takes just a few clicks. You connect BRT from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover Fermopoint pickup points?+
Yes, including address and deadline.
