AI Customer Support with WEDO
WEDO (formerly PPL) is a major Czech parcel carrier with home delivery and pickup point coverage. Minimal AI connects to WEDO so the AI can handle tracking and pickup point questions instantly.
Minimal AI plugs into WEDO so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What WEDO does
WEDO (formerly PPL) is a major Czech parcel carrier with home delivery and pickup point coverage. Minimal AI connects to WEDO so the AI can handle tracking and pickup point questions instantly.
Key WEDO API capabilities Minimal AI uses
Minimal AI connects to the WEDO API to access shipment tracking, delivery status, and logistics data in real time.
Track WEDO parcel
Look up a parcel.
What the AI does: A Czech customer asks where their parcel is, the AI checks WEDO and replies
Get tracking events
Read the event timeline.
What the AI does: A customer needs to collect from a pickup point, the AI sends the address and code
Get pickup point details
Read pickup point address and deadline.
What the AI does: A Czech customer asks where their parcel is, the AI checks WEDO and replies
Get expected delivery date
Read the estimated delivery date.
What the AI does: A customer needs to collect from a pickup point, the AI sends the address and code
What the AI agent can read and write in WEDO
The AI accesses WEDO for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track WEDO parcel
- •Get tracking events
- •Get pickup point details
- •Get expected delivery date
Take actions
- •Create WEDO label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect WEDO to Minimal AI
Connect WEDO in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select WEDO. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with WEDO
A Czech customer asks where their parcel is
A Czech customer asks where their parcel is, the AI checks WEDO and replies
A customer needs to collect from a pickup point
A customer needs to collect from a pickup point, the AI sends the address and code
Works with WEDO and your helpdesk
Minimal AI connects to WEDO for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks WEDO and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Is WEDO the same as PPL?+
Yes, PPL CZ rebranded to WEDO; the integration covers the new name.