AI Customer Support with Trusted Shops
Trusted Shops is the leading European trust mark and reviews platform, with millions of verified buyer reviews across DACH, France, Spain, Italy, Poland, and the UK. Minimal AI connects to Trusted Shops so the AI can read reviews, certifications, and respond to customers in context.
Minimal AI plugs into Trusted Shops so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Trusted Shops does
Trusted Shops is the leading European trust mark and reviews platform, with millions of verified buyer reviews across DACH, France, Spain, Italy, Poland, and the UK. Minimal AI connects to Trusted Shops so the AI can read reviews, certifications, and respond to customers in context.
Key Trusted Shops API capabilities Minimal AI uses
Minimal AI connects to the Trusted Shops API to access data that enriches customer support responses.
Look up review
Read a Trusted Shops review by ID.
What the AI does: A customer leaves a Trusted Shops review, the AI reads and replies
Get product reviews
Read all reviews for a product.
What the AI does: A buyer protection claim is filed, the AI reads context and supports the customer
Get service reviews
Read service-level reviews.
What the AI does: A negative review is posted, the AI drafts a recovery reply
Get rating
Read aggregate rating.
What the AI does: A customer leaves a Trusted Shops review, the AI reads and replies
Get buyer protection claim
Read claim status and details.
What the AI does: A buyer protection claim is filed, the AI reads context and supports the customer
What the AI agent can read and write in Trusted Shops
The AI accesses Trusted Shops to pull relevant data into customer support responses, making every answer more informed and accurate.
Get information
- •Look up review
- •Get product reviews
- •Get service reviews
- •Get rating
- •Get buyer protection claim
Take actions
- •Post reply
- •Update claim
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Trusted Shops to Minimal AI
Connect Trusted Shops in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Trusted Shops. Enter your API credentials.
Tell the AI Manager how the agent should use Trusted Shops data in support responses.
Review and go live.
Real support scenarios the AI handles with Trusted Shops
A customer leaves a Trusted Shops review
A customer leaves a Trusted Shops review, the AI reads and replies
A buyer protection claim is filed
A buyer protection claim is filed, the AI reads context and supports the customer
A negative review is posted
A negative review is posted, the AI drafts a recovery reply
Works with Trusted Shops and your helpdesk
Minimal AI connects to Trusted Shops for data and your helpdesk for conversations. The AI enriches every support response with information from Trusted Shops.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle buyer protection claims?+
Yes, the AI reads claims and responds to the customer with context.
Does the AI post review replies?+
Yes, the AI drafts and posts replies, optionally with human review.