AI Customer Support with Telia ACE
Telia ACE is a Swedish cloud contact center platform widely used by Nordic enterprises and government. Minimal AI connects to Telia ACE so the AI can read cases, log interactions, and resolve tickets automatically.
Minimal AI plugs into Telia ACE so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Telia ACE does
Telia ACE is a Swedish cloud contact center platform widely used by Nordic enterprises and government. Minimal AI connects to Telia ACE so the AI can read cases, log interactions, and resolve tickets automatically.
Key Telia ACE API capabilities Minimal AI uses
Minimal AI connects to the Telia ACE API to read conversations, look up customer data, and write replies in real time.
Look up case
Read a Telia ACE case by ID.
What the AI does: A customer reaches out, the AI reads their Telia ACE history and answers in context
Look up customer
Read a customer by email, phone, or ID.
What the AI does: A new issue is logged, the AI creates a case in Telia ACE
Get interaction history
Read past calls, chats, and emails.
What the AI does: A call summary needs logging, the AI writes it to the case
Get queue status
Read which queue a case is in.
What the AI does: A customer reaches out, the AI reads their Telia ACE history and answers in context
Get assignment
Read who the case is assigned to.
What the AI does: A new issue is logged, the AI creates a case in Telia ACE
What the AI agent can read and write in Telia ACE
Minimal AI does not just read data from Telia ACE. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up case
- •Look up customer
- •Get interaction history
- •Get queue status
- •Get assignment
Take actions
- •Create case
- •Update case
- •Log interaction
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Telia ACE to Minimal AI
Connect Telia ACE in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Telia ACE. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Telia ACE.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Telia ACE
A customer reaches out
A customer reaches out, the AI reads their Telia ACE history and answers in context
A new issue is logged
A new issue is logged, the AI creates a case in Telia ACE
A call summary needs logging
A call summary needs logging, the AI writes it to the case
Works with the rest of your stack
Minimal AI connects to Telia ACE for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Telia ACE cases?+
Yes, the AI reads and writes cases across channels.