AI Customer Support with ShipBob
ShipBob is a global 3PL (third-party logistics) provider with fulfillment centers across the US, Canada, Europe, and Australia. It handles warehousing, picking, packing, shipping, and returns for e-commerce brands. With multiple fulfillment centers, inventory is distributed geographically for faster delivery.
Minimal AI connects to ShipBob and resolves fulfillment questions. The AI checks order status across fulfillment centers, inventory distribution, and shipping details to answer customer questions with accuracy.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What ShipBob does
ShipBob is a global e-commerce fulfillment platform with a network of fulfillment centers across the US, Canada, UK, EU, and Australia. It provides distributed inventory management, order processing, carrier-optimized shipping, and returns management. ShipBob's API provides access to orders, inventory, shipments, returns, products, and fulfillment center data across the global network.
Key ShipBob API capabilities Minimal AI uses
Minimal AI connects to the ShipBob API to access warehouse, fulfillment, and inventory data in real time.
Orders API
Access order status, fulfillment details, and shipping information.
What the AI does: Checks order status across ShipBob's fulfillment network.
Inventory API
Check stock levels across fulfillment centers.
What the AI does: Tells customers about product availability and which fulfillment center will ship their order.
Shipments API
Access shipment tracking and carrier details.
What the AI does: Provides tracking numbers and carrier information.
Returns API
Access return processing and inspection status.
What the AI does: Confirms return receipt and inspection results at the fulfillment center.
What the AI agent can read and write in ShipBob
The AI accesses ShipBob for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Check order fulfillment status
- •View inventory across fulfillment centers
- •Access shipment tracking
- •Check return processing
- •View fulfillment center assignment
Take actions
- •Update order notes
- •Request priority processing
- •Create return authorizations
How to connect ShipBob to Minimal AI
Connect ShipBob in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select ShipBob. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with ShipBob
Multi-center fulfillment
A customer asks about their order. The AI checks which ShipBob fulfillment center is handling it and provides the shipping status.
Distributed inventory check
A customer asks about product availability. The AI checks ShipBob inventory across all fulfillment centers.
Return processing
A customer asks if their return was received. The AI checks ShipBob for the return inspection status.
Works with ShipBob and your helpdesk
Minimal AI connects to ShipBob for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through ShipBob to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI check inventory across all ShipBob fulfillment centers?+
Yes. The AI checks stock levels across ShipBob's global fulfillment network.
How hard is it to integrate ShipBob with Minimal AI?+
Enter your ShipBob API credentials and go live in minutes.