AI Customer Support with Helm
Helm is a UK warehouse management system used by 3PLs and brands for fulfillment operations. Minimal AI connects to Helm so the AI can read orders, inventory, and shipments and answer fulfillment questions automatically.
Minimal AI plugs into Helm so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Helm does
Helm is a UK warehouse management system used by 3PLs and brands for fulfillment operations. Minimal AI connects to Helm so the AI can read orders, inventory, and shipments and answer fulfillment questions automatically.
Key Helm API capabilities Minimal AI uses
Minimal AI connects to the Helm API to access warehouse, fulfillment, and inventory data in real time.
Get order
Read a Helm order with items and shipments.
What the AI does: A customer asks where their order is, the AI checks Helm and replies
Get inventory
Read Helm inventory per SKU and warehouse.
What the AI does: A 3PL brand client asks for stock, the AI uses Helm
Get shipment
Read Helm shipment data and tracking.
What the AI does: A return arrives at the warehouse, the AI confirms receipt to the customer
Get return
Read Helm return shipment status.
What the AI does: A customer asks where their order is, the AI checks Helm and replies
What the AI agent can read and write in Helm
The AI accesses Helm for warehouse and fulfillment data, then uses it to answer customer questions about their orders.
Get information
- •Get order
- •Get inventory
- •Get shipment
- •Get return
Take actions
- •Update order status
- •Add order note
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Helm to Minimal AI
Connect Helm in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Helm. Enter your API credentials.
Tell the AI Manager what fulfillment questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Helm
A customer asks where their order is
A customer asks where their order is, the AI checks Helm and replies
A 3PL brand client asks for stock
A 3PL brand client asks for stock, the AI uses Helm
A return arrives at the warehouse
A return arrives at the warehouse, the AI confirms receipt to the customer
Works with Helm and your helpdesk
Minimal AI connects to Helm for fulfillment data and your helpdesk for conversations. The AI checks warehouse status and inventory through Helm to answer customer questions.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work for 3PLs using Helm?+
Yes. Helm is the warehouse system behind many UK 3PLs and is fully supported.
Can the AI check returns in Helm?+
Yes. The AI reads return shipments and putaway status.
How long does setup take?+
Minutes after you connect the Helm API.