AI Customer Support with Returnista
Returnista is a Dutch returns management platform designed for e-commerce. It offers branded return portals, return labels, exchanges, and store credit, all while giving merchants control over their return policy and process.
Minimal AI connects to Returnista and handles return requests end to end. When a customer wants to return an item, the AI checks eligibility through Returnista, creates the return, and sends the customer their label and instructions. No manual processing needed.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Returnista does
Returnista is a Dutch returns management platform for e-commerce brands. It provides a branded return portal, return label generation, exchange facilitation, store credit options, and return analytics. Returnista integrates with e-commerce platforms and carriers to automate the returns process from customer request to warehouse receipt.
Key Returnista API capabilities Minimal AI uses
Minimal AI connects to the Returnista API to check return eligibility, create return labels, and track return status in real time.
Returns API
Create, read, and manage return requests with eligibility checks.
What the AI does: Checks return eligibility based on your policy, creates the return, and generates the return label.
Labels API
Generate return shipping labels.
What the AI does: Creates and sends return labels to customers as part of the return initiation.
Tracking API
Track return shipments.
What the AI does: Checks if the return package has been shipped, is in transit, or has been received.
Exchanges
Facilitate product exchanges as part of the return process.
What the AI does: Offers exchanges instead of refunds when the customer wants a different size or color.
What the AI agent can read and write in Returnista
The AI accesses Returnista to handle the entire return lifecycle, from eligibility check to label creation to status tracking.
Get information
- •Check return eligibility
- •View return request status
- •Access return tracking
- •Check exchange options
- •View return policy rules
Take actions
- •Create return requests
- •Generate return labels
- •Initiate exchanges
- •Process store credit
- •Update return status
How to connect Returnista to Minimal AI
Connect Returnista in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Returnista. Enter your API credentials.
Tell the AI Manager how the agent should handle return requests.
Review and go live. The AI starts processing return inquiries immediately.
Real support scenarios the AI handles with Returnista
Return eligibility check
A customer asks to return an item. The AI checks Returnista for eligibility based on the order date, product type, and your return policy, then creates the return and sends the label.
Exchange request
A customer wants to swap sizes. The AI checks stock through your store, initiates the exchange in Returnista, and confirms the new shipment details.
Return tracking
A customer asks if their return has been received. The AI checks Returnista tracking and confirms the return shipment status.
Works with Returnista and your helpdesk
Minimal AI connects to Returnista for returns data and your helpdesk for conversations. When a customer asks about a return, the AI checks Returnista and replies through your helpdesk.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Can the AI create return labels?+
Yes. The AI generates return labels through Returnista and sends them to the customer as part of the return process.
Does the AI check return eligibility automatically?+
Yes. The AI checks your return policy rules in Returnista before processing a return.
How hard is it to integrate Returnista with Minimal AI?+
Enter your Returnista API credentials and go live in minutes.