AI Customer Support with Puzzel
Puzzel is a Norwegian cloud contact center platform used by enterprises across the Nordics and the UK. Minimal AI connects to Puzzel so the AI can read case data, log interactions, and resolve tickets automatically.
Minimal AI plugs into Puzzel so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Puzzel does
Puzzel is a Norwegian cloud contact center platform used by enterprises across the Nordics and the UK. Minimal AI connects to Puzzel so the AI can read case data, log interactions, and resolve tickets automatically.
Key Puzzel API capabilities Minimal AI uses
Minimal AI connects to the Puzzel API to read conversations, look up customer data, and write replies in real time.
Look up case
Read a Puzzel case by ID.
What the AI does: A customer reaches out, the AI reads their Puzzel history and answers in context
Look up customer
Read a Puzzel customer by email, phone, or ID.
What the AI does: A new issue is logged, the AI creates a case in Puzzel
Get interaction history
Read past calls, chats, and emails for the customer.
What the AI does: A call is completed, the AI logs the interaction summary
Get queue status
Read the queue a case is in.
What the AI does: A customer reaches out, the AI reads their Puzzel history and answers in context
Get assignment
Read who the case is assigned to.
What the AI does: A new issue is logged, the AI creates a case in Puzzel
What the AI agent can read and write in Puzzel
Minimal AI does not just read data from Puzzel. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Look up case
- •Look up customer
- •Get interaction history
- •Get queue status
- •Get assignment
Take actions
- •Create case
- •Update case
- •Log interaction
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Puzzel to Minimal AI
Connect Puzzel in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Puzzel. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Puzzel.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Puzzel
A customer reaches out
A customer reaches out, the AI reads their Puzzel history and answers in context
A new issue is logged
A new issue is logged, the AI creates a case in Puzzel
A call is completed
A call is completed, the AI logs the interaction summary
Works with the rest of your stack
Minimal AI connects to Puzzel for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Puzzel cases across channels?+
Yes, the AI reads and writes cases regardless of original channel (call, chat, email).