AI Customer Support with Global-e
Global-e powers cross-border e-commerce for brands selling internationally. It handles duties, taxes, currency, and international shipping. For brands selling globally with Global-e, international order questions are common.
Minimal AI connects to Global-e and resolves cross-border questions automatically using live order, shipping, duties, and return data.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Global-e does
Global-e is a cross-border e-commerce platform that handles localization, duties and taxes, currency conversion, international shipping, and international returns for brands selling globally. The Global-e API exposes order data, shipment tracking, duties and taxes breakdown, and returns for integration with post-purchase systems.
Key Global-e API capabilities Minimal AI uses
Minimal AI connects to the Global-e API to access shipment tracking, delivery status, and logistics data in real time.
Orders API
Access cross-border order details.
What the AI does: Reads order details including duties and currency for international customers.
Tracking API
Track international shipments via Global-e.
What the AI does: Provides international tracking updates with carrier information.
Returns API
Manage international returns.
What the AI does: Initiates returns via Global-e for international orders.
What the AI agent can read and write in Global-e
The AI accesses Global-e for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check international order
- •View duties and taxes
- •Track international shipment
- •Check refund status
Take actions
- •Initiate international return
- •Update order info
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Global-e to Minimal AI
Connect Global-e in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Global-e. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Global-e
Duties question
An international customer asks about duties. The AI reads the Global-e order and explains the duties breakdown.
International return
An international customer requests a return. The AI initiates a return through Global-e and shares the label.
Works with Global-e and your helpdesk
Minimal AI connects to Global-e for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Global-e and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI handle Global-e duties and taxes?+
Yes. The AI reads the duties and taxes breakdown and explains them to international customers.
How hard is it to integrate Global-e with Minimal AI?+
Enter your Global-e API credentials and go live in minutes.