AI Customer Support with OnTrac
OnTrac is a major US regional last-mile carrier covering the Western and Eastern US (after the LaserShip merger), known for fast 1-2 day ground in their footprint. Minimal AI connects to OnTrac so the AI can answer tracking, exception, and ETA questions instantly.
Minimal AI plugs into OnTrac so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What OnTrac does
OnTrac is a major US regional last-mile carrier covering the Western and Eastern US (after the LaserShip merger), known for fast 1-2 day ground in their footprint. Minimal AI connects to OnTrac so the AI can answer tracking, exception, and ETA questions instantly.
Key OnTrac API capabilities Minimal AI uses
Minimal AI connects to the OnTrac API to access shipment tracking, delivery status, and logistics data in real time.
Track OnTrac shipment
Look up an OnTrac shipment by tracking number.
What the AI does: A US customer asks where their OnTrac parcel is, the AI replies with the live event and ETA
Get tracking events
Read the event timeline.
What the AI does: A delivery exception happens, the AI explains the reason and reschedules
Get expected delivery date
Read the estimated delivery date.
What the AI does: A US customer asks where their OnTrac parcel is, the AI replies with the live event and ETA
Get exception reason
Read why a delivery was missed or delayed.
What the AI does: A delivery exception happens, the AI explains the reason and reschedules
Look up service options
Read available services for a destination.
What the AI does: A US customer asks where their OnTrac parcel is, the AI replies with the live event and ETA
What the AI agent can read and write in OnTrac
The AI accesses OnTrac for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track OnTrac shipment
- •Get tracking events
- •Get expected delivery date
- •Get exception reason
- •Look up service options
Take actions
- •Create OnTrac label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect OnTrac to Minimal AI
Connect OnTrac in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select OnTrac. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with OnTrac
A US customer asks where their OnTrac parcel is
A US customer asks where their OnTrac parcel is, the AI replies with the live event and ETA
A delivery exception happens
A delivery exception happens, the AI explains the reason and reschedules
Works with OnTrac and your helpdesk
Minimal AI connects to OnTrac for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks OnTrac and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover legacy LaserShip tracking numbers?+
Yes, both OnTrac and LaserShip-era tracking numbers are supported through the unified OnTrac API.