AI Customer Support with Mondial Relay
Mondial Relay is the leading pickup-point parcel network in France and Belgium. Minimal AI connects to Mondial Relay so the AI can answer tracking questions, look up Points Relais, and generate labels automatically.
Minimal AI plugs into Mondial Relay so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Mondial Relay does
Mondial Relay is the leading pickup-point parcel network in France and Belgium. Minimal AI connects to Mondial Relay so the AI can answer tracking questions, look up Points Relais, and generate labels automatically.
Key Mondial Relay API capabilities Minimal AI uses
Minimal AI connects to the Mondial Relay API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up a Mondial Relay parcel by tracking number.
What the AI does: A customer asks where to pick up their parcel, the AI replies with the Point Relais address and opening hours
Get tracking events
Read the full event timeline including Point Relais scans.
What the AI does: A customer wants to return an order, the AI generates a Mondial Relay return label
Get Point Relais details
Read the address, hours, and pickup deadline for a Point Relais.
What the AI does: A customer asks for a Point Relais near a postcode, the AI returns the closest options
Search Points Relais by postcode
Search the nearest Points Relais by postcode.
What the AI does: A customer asks where to pick up their parcel, the AI replies with the Point Relais address and opening hours
What the AI agent can read and write in Mondial Relay
The AI accesses Mondial Relay for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get Point Relais details
- •Search Points Relais by postcode
Take actions
- •Create label
- •Create return label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Mondial Relay to Minimal AI
Connect Mondial Relay in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Mondial Relay. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Mondial Relay
A customer asks where to pick up their parcel
A customer asks where to pick up their parcel, the AI replies with the Point Relais address and opening hours
A customer wants to return an order
A customer wants to return an order, the AI generates a Mondial Relay return label
A customer asks for a Point Relais near a postcode
A customer asks for a Point Relais near a postcode, the AI returns the closest options
Works with Mondial Relay and your helpdesk
Minimal AI connects to Mondial Relay for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Mondial Relay and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Mondial Relay XS, S, M, L?+
Yes. All Mondial Relay parcel sizes are supported.
Can the AI generate return labels?+
Yes. Mondial Relay return labels are generated by the AI on demand.
How long does setup take?+
A few minutes after you add Mondial Relay API credentials.