AI Customer Support with Mirakl
Mirakl powers enterprise marketplace platforms for major retailers. Whether you operate a Mirakl marketplace or sell on one, customer support requires access to marketplace-specific order, seller, and fulfillment data.
Minimal AI connects to the Mirakl API and handles marketplace support. The AI checks orders, sellers, shipping details, and returns to resolve customer questions.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Mirakl does
Mirakl is the leading enterprise marketplace SaaS platform, powering marketplace operations for brands like Best Buy Canada, Carrefour, and MediaMarkt. It enables companies to launch and operate their own online marketplaces. The Mirakl API provides access to orders, offers, sellers, shipping, returns, and messaging for both marketplace operators and sellers.
Key Mirakl API capabilities Minimal AI uses
Minimal AI connects to the Mirakl API to access order, listing, and seller data for marketplace support automation.
Orders API
Access marketplace orders with seller and fulfillment details.
What the AI does: Reads marketplace order details including seller assignment and fulfillment status.
Offers API
Access product offers from marketplace sellers.
What the AI does: Checks product availability and pricing from marketplace sellers.
Messages API
Manage marketplace messaging between operators, sellers, and customers.
What the AI does: Handles customer inquiries within the marketplace messaging system.
Returns API
Access return requests and processing.
What the AI does: Manages return inquiries for marketplace orders.
What the AI agent can read and write in Mirakl
The AI accesses Mirakl for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Check marketplace order details
- •View seller and fulfillment information
- •Access product offers
- •Check return status
- •View messaging history
Take actions
- •Update order status
- •Process returns
- •Send marketplace messages
- •Update offer information
How to connect Mirakl to Minimal AI
Connect Mirakl in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Mirakl. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Mirakl
Marketplace order inquiry
A customer asks about an order from a marketplace seller. The AI checks Mirakl for the order and seller details, then responds with shipping status.
Seller fulfillment tracking
A customer's order is fulfilled by a third-party seller. The AI checks the seller's fulfillment status through Mirakl.
Works with Mirakl and your helpdesk
Minimal AI connects to Mirakl for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI support Mirakl marketplace operations?+
Yes. The AI works with Mirakl's API for both operator and seller scenarios.
How hard is it to integrate Mirakl with Minimal AI?+
Enter your Mirakl API credentials and go live in minutes.