AI Customer Support with Amazon Seller
Amazon is the world's largest online marketplace. For third-party sellers, customer support means handling questions about FBA and FBM orders, returns, A-to-Z claims, and product listings. The Amazon Seller Central dashboard requires constant monitoring.
Minimal AI connects to the Amazon Selling Partner API (SP-API) and handles seller support automatically. The AI checks order status, FBA inventory, shipment tracking, and returns to resolve customer questions.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Amazon Seller does
Amazon is the world's largest online marketplace with millions of third-party sellers. The Amazon Selling Partner API (SP-API) provides sellers with programmatic access to orders, inventory, FBA (Fulfillment by Amazon), FBM (Fulfilled by Merchant) shipments, returns, catalog items, and reports. Sellers manage their Amazon business through Seller Central and the API.
Key Amazon Seller API capabilities Minimal AI uses
Minimal AI connects to the Amazon Seller API to access order, listing, and seller data for marketplace support automation.
Orders API
Access Amazon orders with items, shipping, and fulfillment details.
What the AI does: Reads Amazon order details to answer customer questions about marketplace purchases.
FBA Inventory API
Check FBA inventory levels and availability.
What the AI does: Checks product availability in Amazon FBA warehouses.
Fulfillment Outbound API
Access FBA shipment tracking and delivery.
What the AI does: Provides tracking for FBA-fulfilled orders.
Returns API
Access Amazon return requests and authorizations.
What the AI does: Handles Amazon return questions and checks return status.
What the AI agent can read and write in Amazon Seller
The AI accesses Amazon Seller for marketplace order and listing data, resolving customer questions about marketplace purchases.
Get information
- •Check Amazon order details
- •View FBA/FBM fulfillment status
- •Access FBA inventory levels
- •Look up shipment tracking
- •Check return and refund status
Take actions
- •Update order status
- •Process returns
- •Update inventory
- •Respond to buyer messages
How to connect Amazon Seller to Minimal AI
Connect Amazon Seller in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Amazon Seller. Enter your API credentials.
Tell the AI Manager what marketplace questions the agent should handle.
Review and go live.
Real support scenarios the AI handles with Amazon Seller
FBA order tracking
A customer asks about their Amazon order. The AI checks the SP-API for FBA fulfillment tracking and provides the delivery status.
FBM shipment update
A merchant-fulfilled order needs tracking. The AI checks the shipment details and responds with carrier and tracking information.
Amazon return inquiry
A customer asks about their Amazon return. The AI checks the return status through the SP-API.
Works with Amazon Seller and your helpdesk
Minimal AI connects to Amazon Seller for marketplace data and your helpdesk for conversations. Marketplace orders get the same quality AI support as direct orders.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Amazon FBA?+
Yes. The AI checks FBA inventory, fulfillment, and tracking through the Amazon SP-API.
Does it work with FBM orders too?+
Yes. Both FBA and FBM (merchant-fulfilled) orders are supported.
How hard is it to integrate Amazon with Minimal AI?+
Enter your SP-API credentials and go live in minutes.