AI Customer Support with InPost
InPost is the largest parcel locker network in Europe, dominant in Poland (Paczkomaty) with strong presence in the UK, France, Italy, and Spain. Minimal AI connects to InPost so the AI can answer locker pickup questions, send codes, and generate labels automatically.
Minimal AI plugs into InPost so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What InPost does
InPost is the largest parcel locker network in Europe, dominant in Poland (Paczkomaty) with strong presence in the UK, France, Italy, and Spain. Minimal AI connects to InPost so the AI can answer locker pickup questions, send codes, and generate labels automatically.
Key InPost API capabilities Minimal AI uses
Minimal AI connects to the InPost API to access shipment tracking, delivery status, and logistics data in real time.
Track InPost parcel
Look up an InPost parcel by tracking number.
What the AI does: A customer asks where their InPost parcel is, the AI replies with the locker location and pickup code
Get locker pickup details
Read which Paczkomat holds the parcel and the pickup code.
What the AI does: A pickup deadline is approaching, the AI proactively reminds the customer
Get pickup deadline
Read the deadline before return to warehouse.
What the AI does: A customer wants to return, the AI sends a Paczkomat drop-off code
Get tracking events
Read the event timeline.
What the AI does: A customer asks where their InPost parcel is, the AI replies with the locker location and pickup code
Get expected delivery date
Read the estimated delivery date.
What the AI does: A pickup deadline is approaching, the AI proactively reminds the customer
What the AI agent can read and write in InPost
The AI accesses InPost for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track InPost parcel
- •Get locker pickup details
- •Get pickup deadline
- •Get tracking events
- •Get expected delivery date
Take actions
- •Create InPost label
- •Generate return drop-off code
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect InPost to Minimal AI
Connect InPost in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select InPost. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with InPost
A customer asks where their InPost parcel is
A customer asks where their InPost parcel is, the AI replies with the locker location and pickup code
A pickup deadline is approaching
A pickup deadline is approaching, the AI proactively reminds the customer
A customer wants to return
A customer wants to return, the AI sends a Paczkomat drop-off code
Works with InPost and your helpdesk
Minimal AI connects to InPost for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks InPost and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover InPost across countries?+
Yes, including Poland, UK, France, Italy, and Spain.
Can the AI generate Paczkomat return codes?+
Yes, return drop-off codes are generated automatically.