AI Customer Support with Ingrid
Ingrid is a Swedish delivery experience platform that powers checkout delivery options, tracking, and post-purchase for many Nordic and European retailers. Minimal AI connects to Ingrid so the AI can answer delivery, tracking, and pickup questions across all configured carriers.
Minimal AI plugs into Ingrid so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Ingrid does
Ingrid is a Swedish delivery experience platform that powers checkout delivery options, tracking, and post-purchase for many Nordic and European retailers. Minimal AI connects to Ingrid so the AI can answer delivery, tracking, and pickup questions across all configured carriers.
Key Ingrid API capabilities Minimal AI uses
Minimal AI connects to the Ingrid API to access shipment tracking, delivery status, and logistics data in real time.
Track shipment
Look up a shipment via Ingrid.
What the AI does: A customer asks which delivery option they chose, the AI checks Ingrid and replies
Get tracking events
Read the event timeline for a shipment.
What the AI does: A parcel is at a pickup point, the AI sends the address and deadline
Get delivery option
Read which delivery option the customer chose at checkout.
What the AI does: A customer asks for delivery ETA, the AI reads the live event
Get pickup point details
Read pickup point address and deadline.
What the AI does: A customer asks which delivery option they chose, the AI checks Ingrid and replies
Get carrier name
Read which carrier handles the shipment.
What the AI does: A parcel is at a pickup point, the AI sends the address and deadline
What the AI agent can read and write in Ingrid
The AI accesses Ingrid for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track shipment
- •Get tracking events
- •Get delivery option
- •Get pickup point details
- •Get carrier name
Take actions
- •Update delivery instructions
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Ingrid to Minimal AI
Connect Ingrid in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Ingrid. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Ingrid
A customer asks which delivery option they chose
A customer asks which delivery option they chose, the AI checks Ingrid and replies
A parcel is at a pickup point
A parcel is at a pickup point, the AI sends the address and deadline
A customer asks for delivery ETA
A customer asks for delivery ETA, the AI reads the live event
Works with Ingrid and your helpdesk
Minimal AI connects to Ingrid for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Ingrid and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI know which delivery option the customer chose?+
Yes. Ingrid stores the chosen option and the AI reads it.
Does it work across carriers?+
Yes. Ingrid normalises tracking events across all configured carriers.