AI Customer Support with SEUR
SEUR is one of Spain's largest parcel delivery networks (part of DPDgroup), with strong coverage across Spain and Portugal. For e-commerce brands selling in Iberia, SEUR is a key carrier.
Minimal AI connects to SEUR tracking and resolves delivery questions automatically using live scan data and Pickup point info.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What SEUR does
SEUR is a Spanish parcel delivery company and part of the DPDgroup network. It offers domestic Spanish delivery, international shipping via DPD, and a Pickup point network. The SEUR tracking APIs expose shipment status, scan events, and Pickup point lookup for post-purchase integrations.
Key SEUR API capabilities Minimal AI uses
Minimal AI connects to the SEUR API to access shipment tracking, delivery status, and logistics data in real time.
Tracking API
Track SEUR shipments with scan events.
What the AI does: Checks SEUR parcel status and replies with the latest scan.
Pickup Point Locator
Find SEUR Pickup points.
What the AI does: Helps customers locate the nearest Pickup point.
What the AI agent can read and write in SEUR
The AI accesses SEUR for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check parcel tracking
- •Get expected delivery
- •Locate SEUR Pickup points
Take actions
- •Request redelivery
- •Update delivery preferences
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect SEUR to Minimal AI
Connect SEUR in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select SEUR. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with SEUR
Spanish parcel question
A customer in Spain asks about a SEUR parcel. The AI checks tracking and replies with the status.
Pickup point
A parcel went to a SEUR Pickup point. The AI provides the address.
Works with SEUR and your helpdesk
Minimal AI connects to SEUR for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks SEUR and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does it cover Portugal?+
Yes. The AI tracks SEUR parcels in Spain and Portugal.
How hard is it to integrate SEUR with Minimal AI?+
Enter your SEUR API credentials and go live in minutes.