AI Customer Support with Gladly
Gladly is the people-centered customer service platform. It organizes support around the customer, not the ticket. Every interaction, whether it is email, chat, phone, SMS, or social, becomes part of a single, lifelong conversation thread. Agents always see the full picture.
Minimal AI enhances Gladly's people-first model. The AI reads the complete customer conversation history across all channels, checks your e-commerce tools for live data, and responds with personalized answers that acknowledge the customer's history. Because Gladly already organizes everything around the person, the AI has extraordinary context for every response.
Setup takes a few clicks in the AI Manager. No ticket routing rules to build, just connect and describe what the agent should handle.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Gladly does
Gladly is a customer service platform that replaces traditional ticketing with a radically people-centered approach. Every customer has a single, lifelong conversation thread that spans all channels: voice, email, chat, SMS, social media, and in-app messaging. Agents see the customer's complete interaction history in one view. Gladly offers customer matching, task management, detailed customer profiles, and native knowledge base integration. Its design philosophy centers on making every customer feel known.
Key API capabilities Minimal AI uses in Gladly
Minimal AI uses Gladly's API to access customer profiles and conversation history for deeply personalized automated support.
Conversations API
Access the lifelong conversation thread for each customer across all channels.
What the AI does: Reads the complete conversation history to understand the customer's full journey and respond with context.
Customer Profiles API
Look up detailed customer profiles with contact info, preferences, and history.
What the AI does: Uses the customer profile to personalize every response with the customer's name, preferences, and past interactions.
Items (Messages) API
Send replies and notes within the conversation thread.
What the AI does: Posts personalized replies that reference the customer's history and include live data from connected tools.
Tasks API
Create and manage follow-up tasks for the support team.
What the AI does: Creates tasks for your team when follow-up is needed, attaching all relevant context and data.
What the AI agent can read and write in Gladly
Gladly's people-centered model gives the AI the deepest possible customer context. Every read and write action leverages the lifelong conversation thread.
Get information
- •Read lifelong conversation history across channels
- •Look up detailed customer profile
- •Check current conversation status
- •View customer preferences and notes
- •Access previous interactions and resolutions
Take actions
- •Reply with personalized, context-rich answer
- •Add internal note for the team
- •Create follow-up tasks
- •Assign to a specific agent
- •Update conversation status
- •Close the conversation
How to connect Gladly to Minimal AI
Connecting Gladly is quick through the AI Manager.
Go to Integrations in your Minimal dashboard and select Gladly. Authorize access.
Tell the AI Manager what the agent should handle.
Review and go live. The AI starts using the full customer history for every response.
Real support scenarios the AI handles in Gladly
Known customer returns
A loyal customer contacts you again. The AI reads their lifelong conversation thread in Gladly, sees past orders and interactions, and greets them by name with full context of their history.
Cross-channel resolution
A customer started on chat yesterday and follows up via email today. The AI reads the unified thread and picks up exactly where the conversation left off.
Proactive follow-up
After resolving an issue, the AI creates a task for the team to follow up in a week to make sure the customer is satisfied.
Works with Gladly and your tools
Gladly knows your customers. Minimal AI connects to the rest of your stack to bring live data into every personalized response.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use Gladly's lifelong conversation history?+
Yes. The AI reads the complete customer thread across all channels, giving it the deepest possible context for personalized responses.
Does the AI preserve Gladly's people-centered approach?+
Absolutely. The AI addresses customers by name and references their history. Responses feel personal because they are backed by the full customer profile.
How hard is it to integrate Gladly with Minimal AI?+
A few clicks to connect. The AI Manager handles the configuration.