AI Customer Support with Dixa
Dixa is a conversational customer service platform that treats every interaction as a conversation, not a ticket. It unifies chat, email, phone, and social media into a single interface where agents can seamlessly switch between channels. Dixa's strength is its people-first approach and intelligent routing.
Minimal AI connects to Dixa and handles conversations across all channels. The AI reads the conversation context, checks your connected tools for relevant data, and responds naturally. Whether the customer reaches out on chat, email, or social media, the AI adapts its tone and format while providing accurate, data-backed answers.
The AI Manager sets up the integration in a few clicks. Connect Dixa, describe what the agent should handle, and it starts resolving conversations.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Dixa does
Dixa is a conversational customer engagement platform that unifies phone, email, chat, and social messaging in one workspace. It uses intelligent routing to connect customers with the right agent or bot based on skills, priority, and availability. Dixa's conversation model treats all interactions as continuous conversations rather than isolated tickets, enabling more natural customer experiences. The platform supports side conversations, knowledge base integration, and real-time analytics.
Key API capabilities Minimal AI uses in Dixa
Minimal AI connects to Dixa's API to manage conversations across all channels while maintaining Dixa's conversational approach.
Conversations API
Access and manage conversations across chat, email, and social channels.
What the AI does: Reads conversations on any channel and responds with live data from your e-commerce tools.
Messages API
Send replies and notes within conversations.
What the AI does: Posts natural replies adapted to the channel, whether that is a concise chat message or a detailed email response.
End Users API
Look up customer profiles and contact information.
What the AI does: Identifies customers across channels and uses their history to personalize responses.
Tags API
Apply tags to conversations for categorization.
What the AI does: Tags conversations by issue type and outcome for your team's analytics.
Routing Integration
Works with Dixa's intelligent routing to receive appropriate conversations.
What the AI does: Processes conversations routed to the AI by Dixa's skill-based routing system.
What the AI agent can read and write in Dixa
The AI operates across all Dixa channels, maintaining the conversational feel while resolving issues with live data.
Get information
- •Read full conversation across all channels
- •Look up customer profile and history
- •Check conversation status and routing
- •View conversation tags
- •Access customer's previous conversations
Take actions
- •Reply on chat, email, or social
- •Add internal note for the team
- •Transfer to a specific agent
- •Tag the conversation
- •Set priority
- •Close the conversation
How to connect Dixa to Minimal AI
The AI Manager handles the Dixa integration setup quickly and easily.
Go to Integrations in your Minimal dashboard and select Dixa. Connect with your API credentials.
Tell the AI Manager what the agent should handle across Dixa's channels.
Review and go live.
Real support scenarios the AI handles in Dixa
Chat to email transition
A customer starts on chat but the issue needs more detail. The conversation moves to email in Dixa, and the AI continues resolving it with full context from the chat.
Social media order question
A customer messages on Facebook about their order. The AI reads the message, checks your store for the order status, and replies through Dixa's social channel.
Multilingual support
A customer writes in Dutch. The AI detects the language, checks the order data, and responds in Dutch through whatever Dixa channel the customer is using.
Works with Dixa and your tools
Dixa manages your conversations. Minimal AI connects to your e-commerce stack to bring live data into every reply across all channels.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work across all Dixa channels?+
Yes. Chat, email, phone, Facebook Messenger, WhatsApp, and any other channel connected to Dixa.
Does the AI maintain Dixa's conversational approach?+
Yes. The AI treats interactions as conversations, not tickets. It adapts its tone and format to each channel for a natural experience.
How hard is it to integrate Dixa with Minimal AI?+
Connect with your API credentials and tell the AI Manager what to handle. Live within minutes.