AI Customer Support with Re:amaze
Re:amaze is a customer service platform built for online businesses. It combines live chat, email, social media, SMS, and push notifications in a single dashboard. What sets Re:amaze apart is its deep integration with e-commerce platforms and its embeddable FAQ and chat features.
Minimal AI connects to Re:amaze and resolves conversations automatically. The AI reads the full conversation, pulls live data from your store and tools, and replies with accurate answers. For e-commerce teams already using Re:amaze, this means the bulk of repetitive conversations are handled without anyone touching them.
Connect Re:amaze in a few clicks through the AI Manager. Describe what the agent should handle and it starts working immediately.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Re:amaze does
Re:amaze is a customer messaging and engagement platform designed for online businesses. It supports live chat, email ticketing, social media messaging (Facebook, Instagram, Twitter), SMS, VOIP, and push notifications in a unified inbox. Re:amaze integrates natively with Shopify, WooCommerce, and BigCommerce for order data access in the conversation sidebar. It offers cues (automated messages), FAQ embeds, chatbots, and workflow automations for efficient support management.
Key API capabilities Minimal AI uses in Re:amaze
Minimal AI uses the Re:amaze API to manage conversations and access customer data across all connected channels.
Conversations API
Create, read, update, and manage conversations with full message history.
What the AI does: Reads conversations from all channels and replies with data from your connected e-commerce tools.
Messages API
Send customer replies and staff notes within conversations.
What the AI does: Posts data-rich replies or adds staff notes when escalation or follow-up is needed.
Contacts API
Look up customer profiles, order history, and engagement data.
What the AI does: Identifies customers and uses their profile and order data to personalize responses.
Channels Integration
Operates across all Re:amaze channels (chat, email, social, SMS).
What the AI does: Adapts response format to each channel while maintaining consistent, accurate answers.
What the AI agent can read and write in Re:amaze
The AI operates across all Re:amaze channels, reading conversations and resolving them with live data from your stack.
Get information
- •Read full conversation and message history
- •Look up customer profile and order data
- •Check conversation status and channel
- •View conversation tags
- •Access customer engagement history
Take actions
- •Reply to customer across any channel
- •Add staff note for the team
- •Update conversation status
- •Tag the conversation
- •Assign to team member
- •Close the conversation
How to connect Re:amaze to Minimal AI
The AI Manager makes connecting Re:amaze fast and simple.
Go to Integrations in your Minimal dashboard and select Re:amaze. Enter your API credentials.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles in Re:amaze
Live chat order question
A customer asks about their order on your Re:amaze chat widget. The AI checks Shopify for the order and replies with tracking status in the chat.
Social media inquiry
A message comes through Instagram asking about product availability. The AI checks inventory and responds directly through Re:amaze.
Email return request
A customer emails asking to return an item. The AI checks the order date, verifies eligibility, and sends return instructions.
Works with Re:amaze and your e-commerce stack
Re:amaze handles your conversations. Minimal AI connects to your store, shipping providers, and returns tools to resolve them with live data.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Re:amaze's native Shopify integration?+
Minimal AI connects to Shopify directly for real-time data, independent of Re:amaze's sidebar integration. This ensures the AI always has the latest order information.
Can the AI use Re:amaze's chat widget?+
Yes. The AI handles conversations from the Re:amaze chat widget, email, social media, and all other connected channels.
How hard is it to integrate Re:amaze with Minimal AI?+
Enter your API credentials, describe what to handle, and go live in minutes.