AI Customer Support with Evri
Evri (formerly Hermes UK) is one of the largest parcel networks in the UK, handling hundreds of millions of parcels a year. Minimal AI connects to Evri so the AI can answer tracking questions, generate labels, and respond to ParcelShop and Locker queries automatically.
Minimal AI plugs into Evri so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Evri does
Evri (formerly Hermes UK) is one of the largest parcel networks in the UK, handling hundreds of millions of parcels a year. Minimal AI connects to Evri so the AI can answer tracking questions, generate labels, and respond to ParcelShop and Locker queries automatically.
Key Evri API capabilities Minimal AI uses
Minimal AI connects to the Evri API to access shipment tracking, delivery status, and logistics data in real time.
Track parcel
Look up an Evri parcel by tracking code.
What the AI does: A customer asks where their Evri parcel is, the AI replies with the latest courier scan
Get tracking events
Read the full event timeline including ParcelShop scans.
What the AI does: A customer wants to return an item via ParcelShop, the AI sends them a QR code or label
Get courier details
Read which courier is handling the parcel where available.
What the AI does: A parcel is left in a safe place, the AI confirms the location with the customer
Look up service options
Read available Evri services and rates for a destination.
What the AI does: A customer asks where their Evri parcel is, the AI replies with the latest courier scan
What the AI agent can read and write in Evri
The AI accesses Evri for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track parcel
- •Get tracking events
- •Get courier details
- •Look up service options
Take actions
- •Create shipping label
- •Create ParcelShop returns label
- •Update delivery instructions
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Evri to Minimal AI
Connect Evri in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Evri. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Evri
A customer asks where their Evri parcel is
A customer asks where their Evri parcel is, the AI replies with the latest courier scan
A customer wants to return an item via ParcelShop
A customer wants to return an item via ParcelShop, the AI sends them a QR code or label
A parcel is left in a safe place
A parcel is left in a safe place, the AI confirms the location with the customer
Works with Evri and your helpdesk
Minimal AI connects to Evri for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Evri and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI work with Evri ParcelShop and Locker?+
Yes. The AI can generate ParcelShop drop-off codes and Locker labels for returns.
Can the AI track international Evri shipments?+
Yes. Evri International is supported through the same tracking lookup.
How long does setup take?+
Add your Evri API credentials in the Minimal dashboard and you are live within minutes.