AI Customer Support with Eptica
Eptica is a French customer experience platform used by enterprises for email, chat, and self-service. Minimal AI plugs into Eptica so the AI can read conversations, pull live data, and reply inside Eptica.
Minimal AI plugs into Eptica so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Eptica does
Eptica is a French customer experience platform used by enterprises for email, chat, and self-service. Minimal AI plugs into Eptica so the AI can read conversations, pull live data, and reply inside Eptica.
Key Eptica API capabilities Minimal AI uses
Minimal AI connects to the Eptica API to read conversations, look up customer data, and write replies in real time.
Read conversation
Read Eptica conversation messages and metadata.
What the AI does: A French enterprise customer asks about an order, the AI checks your store and replies in Eptica
Look up customer
Read customer profile and history.
What the AI does: An FAQ-style question lands in Eptica, the AI answers using the knowledge base
Read knowledge article
Read articles from the Eptica knowledge base.
What the AI does: A complex case is escalated to a human inside Eptica
Read tags
Read tags on an Eptica conversation.
What the AI does: A French enterprise customer asks about an order, the AI checks your store and replies in Eptica
What the AI agent can read and write in Eptica
Minimal AI does not just read data from Eptica. It takes real actions inside the conversation to actually resolve customer issues.
Get information
- •Read conversation
- •Look up customer
- •Read knowledge article
- •Read tags
Take actions
- •Reply to conversation
- •Add internal note
- •Tag conversation
- •Assign conversation
- •Close conversation
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Eptica to Minimal AI
Connect Eptica in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Eptica. Authorize the connection.
Tell the AI Manager which conversations the agent should handle in Eptica.
Review and go live. The AI starts handling conversations immediately.
Real support scenarios the AI handles in Eptica
A French enterprise customer asks about an order
A French enterprise customer asks about an order, the AI checks your store and replies in Eptica
An FAQ-style question lands in Eptica
An FAQ-style question lands in Eptica, the AI answers using the knowledge base
A complex case is escalated to a human inside Eptica
A complex case is escalated to a human inside Eptica
Works with the rest of your stack
Minimal AI connects to Eptica for the conversation and to your store, shipping, and returns tools for live data. Every reply uses real customer information instead of guesswork.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI use Eptica knowledge base?+
Yes. The AI uses your Eptica knowledge to answer FAQs.
Does the AI work in French?+
Yes. The AI replies in French and other supported languages.
How fast is setup?+
Minutes after you connect Eptica.