AI Customer Support with Richpanel
Richpanel combines a self-service portal with a traditional helpdesk. Customers can track orders, request returns, and manage subscriptions through a branded self-service experience. When self-service is not enough, the conversation seamlessly moves to an agent. This hybrid approach reduces ticket volume while keeping a human safety net.
Minimal AI enhances both sides of Richpanel. For self-service, the AI provides smarter, data-driven responses beyond static FAQ content. For agent-assisted tickets, it resolves conversations autonomously using live data from your e-commerce tools. The result: fewer tickets reach your team, and the ones that do get resolved faster.
Connecting Richpanel takes a few clicks in the AI Manager. No complex configuration needed.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Richpanel does
Richpanel is a customer service platform built for e-commerce brands. Its standout feature is a self-service portal where customers can track orders, initiate returns, manage subscriptions, and resolve common issues without contacting support. When self-service is not enough, conversations flow to the agent inbox. Richpanel integrates with Shopify, WooCommerce, and Magento for native order data access and provides analytics on self-service resolution rates.
Key API capabilities Minimal AI uses in Richpanel
Minimal AI connects to Richpanel to enhance both self-service and agent-assisted support with live data from your stack.
Conversations API
Access and manage customer conversations and messages.
What the AI does: Reads conversations that escalate from self-service and resolves them with data from your connected tools.
Customers API
Look up customer profiles and order history.
What the AI does: Identifies the customer and uses their order history to provide personalized responses.
Self-Service Integration
Enhances the self-service portal with dynamic responses.
What the AI does: Powers smarter self-service by answering questions with live data instead of static FAQ content.
What the AI agent can read and write in Richpanel
The AI operates across Richpanel's self-service and agent views, reading customer data and resolving issues end to end.
Get information
- •Read conversation messages and history
- •Look up customer profile and orders
- •Check self-service interaction history
- •View conversation status and tags
- •Access order data from linked e-commerce platform
Take actions
- •Reply to customer with live data
- •Add internal note for agents
- •Update conversation status
- •Assign to agent or team
- •Tag the conversation
- •Close the conversation
How to connect Richpanel to Minimal AI
Setup is fast and simple through the AI Manager.
Go to Integrations in your Minimal dashboard and select Richpanel. Authorize access.
Tell the AI Manager what the agent should handle.
Review and go live.
Real support scenarios the AI handles in Richpanel
Self-service order tracking
A customer uses the Richpanel self-service portal to track their order. The AI checks the carrier for real-time tracking and shows the latest status with an expected delivery date.
Escalated return request
A customer starts a return through self-service but needs help with a special case. The conversation moves to the agent inbox, and the AI picks it up, checks eligibility, and resolves it.
Subscription question via chat
A subscriber asks about their next charge. The AI checks the subscription platform and replies with billing details through Richpanel.
Works with Richpanel and your stack
Richpanel manages self-service and conversations. Minimal AI connects to the rest of your tools for live data in every response.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI enhance Richpanel's self-service portal?+
Yes. The AI provides dynamic, data-driven answers in the self-service experience, going beyond static FAQ content.
How hard is it to integrate Richpanel with Minimal AI?+
A few clicks to connect. Tell the AI Manager what to handle and go live.
Can the AI handle escalated conversations?+
Yes. When a customer moves from self-service to agent-assisted support, the AI picks up the conversation with full context and resolves it.