AI Customer Support with Correos
Correos is the Spanish national postal operator and one of the largest delivery networks in Spain. For e-commerce brands selling in Spain, tracking questions about Correos parcels are constant.
Minimal AI connects to Correos tracking and answers those questions automatically. The AI checks the parcel status, expected delivery, and Correos office info, then replies in your helpdesk.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Correos does
Correos is the state-owned postal operator of Spain, handling letters, parcels, and international shipments. It offers domestic and international services, Paq services for parcels, and a network of Correos offices for pickup. The Correos tracking APIs expose parcel status and tracking events for integration into post-purchase systems.
Key Correos API capabilities Minimal AI uses
Minimal AI connects to the Correos API to access shipment tracking, delivery status, and logistics data in real time.
Tracking API
Track Correos shipments with scan events.
What the AI does: Checks Correos parcel status and replies with the latest tracking update.
Office Locator
Find Correos offices for pickup.
What the AI does: Helps customers locate the nearest Correos office to pick up their parcel.
What the AI agent can read and write in Correos
The AI accesses Correos for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Check parcel tracking
- •Get expected delivery
- •Locate Correos offices
- •Check international shipment status
Take actions
- •Request redelivery
- •Update delivery preferences
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Correos to Minimal AI
Connect Correos in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Correos. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Correos
Spanish parcel tracking
A customer in Spain asks where their Correos parcel is. The AI checks the tracking and replies with the latest status.
Office pickup
A parcel was redirected to a Correos office. The AI tells the customer the location and pickup window.
Works with Correos and your helpdesk
Minimal AI connects to Correos for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Correos and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does it cover Correos international shipments?+
Yes. The AI tracks both domestic Spanish parcels and Correos international shipments.
How hard is it to integrate Correos with Minimal AI?+
Enter your Correos API credentials and go live in minutes.