AI Customer Support with Unifaun
Unifaun (now part of nShift) is a leading multi-carrier delivery platform widely used by Swedish and Nordic retailers. Minimal AI connects to Unifaun so the AI can track shipments and generate labels across many carriers from one place.
Minimal AI plugs into Unifaun so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What Unifaun does
Unifaun (now part of nShift) is a leading multi-carrier delivery platform widely used by Swedish and Nordic retailers. Minimal AI connects to Unifaun so the AI can track shipments and generate labels across many carriers from one place.
Key Unifaun API capabilities Minimal AI uses
Minimal AI connects to the Unifaun API to access shipment tracking, delivery status, and logistics data in real time.
Track Unifaun shipment
Look up a shipment via Unifaun.
What the AI does: A customer asks where their order is, the AI checks Unifaun and replies with the latest event
Get tracking events
Read the event timeline.
What the AI does: A customer needs a label change, the AI cancels and recreates it through Unifaun
Get carrier name
Read which carrier handles the shipment.
What the AI does: A customer asks where their order is, the AI checks Unifaun and replies with the latest event
Get expected delivery date
Read the estimated delivery date.
What the AI does: A customer needs a label change, the AI cancels and recreates it through Unifaun
Look up service options
Read available services for a destination.
What the AI does: A customer asks where their order is, the AI checks Unifaun and replies with the latest event
What the AI agent can read and write in Unifaun
The AI accesses Unifaun for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track Unifaun shipment
- •Get tracking events
- •Get carrier name
- •Get expected delivery date
- •Look up service options
Take actions
- •Create label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect Unifaun to Minimal AI
Connect Unifaun in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select Unifaun. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with Unifaun
A customer asks where their order is
A customer asks where their order is, the AI checks Unifaun and replies with the latest event
A customer needs a label change
A customer needs a label change, the AI cancels and recreates it through Unifaun
Works with Unifaun and your helpdesk
Minimal AI connects to Unifaun for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks Unifaun and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Is Unifaun the same as nShift?+
Unifaun is now part of nShift, but the Unifaun APIs continue to work for existing customers.