AI Customer Support with BRT
BRT (Bartolini, part of Geopost/DPDgroup) is one of the largest parcel carriers in Italy. Minimal AI connects to BRT so the AI can handle tracking, label, and pickup point questions instantly.
Minimal AI plugs into BRT so your team stops handling the routine work. The AI reads what it needs, writes the action, and replies, in seconds.
Setup takes a few clicks.
Connecting is effortless. The AI Manager sets everything up for you in minutes - no developers, no complex configuration.
What BRT does
BRT (Bartolini, part of Geopost/DPDgroup) is one of the largest parcel carriers in Italy. Minimal AI connects to BRT so the AI can handle tracking, label, and pickup point questions instantly.
Key BRT API capabilities Minimal AI uses
Minimal AI connects to the BRT API to access shipment tracking, delivery status, and logistics data in real time.
Track BRT shipment
Look up a BRT shipment.
What the AI does: An Italian customer asks where their parcel is, the AI checks BRT and replies
Get tracking events
Read the event timeline.
What the AI does: A parcel is at a Fermopoint, the AI sends the address and deadline
Get Fermopoint details
Read Fermopoint address and deadline.
What the AI does: An Italian customer asks where their parcel is, the AI checks BRT and replies
Get expected delivery date
Read the estimated delivery date.
What the AI does: A parcel is at a Fermopoint, the AI sends the address and deadline
Look up service options
Read available services.
What the AI does: An Italian customer asks where their parcel is, the AI checks BRT and replies
What the AI agent can read and write in BRT
The AI accesses BRT for shipment and delivery data, then uses it to resolve customer questions about their packages.
Get information
- •Track BRT shipment
- •Get tracking events
- •Get Fermopoint details
- •Get expected delivery date
- •Look up service options
Take actions
- •Create BRT label
- •Cancel label
This is a representative subset of what the AI can do here. If the API can do it, Minimal AI can do it.
How to connect BRT to Minimal AI
Connect BRT in a few clicks through the AI Manager.
Go to Integrations in your Minimal dashboard and select BRT. Enter your API credentials.
Tell the AI Manager what shipping questions the agent should handle.
Review and go live. The AI starts answering tracking and delivery questions immediately.
Real support scenarios the AI handles with BRT
An Italian customer asks where their parcel is
An Italian customer asks where their parcel is, the AI checks BRT and replies
A parcel is at a Fermopoint
A parcel is at a Fermopoint, the AI sends the address and deadline
Works with BRT and your helpdesk
Minimal AI connects to BRT for shipping data and your helpdesk for conversations. When a customer asks about their delivery, the AI checks BRT and replies through your helpdesk with the answer.
View the full integration details
See setup instructions, related integrations, and more.
Frequently asked questions
Does the AI cover Fermopoint pickup points?+
Yes, including address and deadline.