VTEX + Minimal AI
VTEX is a composable ecommerce platform for marketplace, B2B, and D2C storefronts. Minimal AI connects so the AI can answer questions using live VTEX data instead of guessing. Beyond looking up information, the AI can also take actions in VTEX on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up VTEX for you.
AI customer support for VTEX
VTEX is a composable ecommerce platform for marketplace, B2B, and D2C storefronts. Minimal AI uses live VTEX data so customers get answers about orders, customers, catalog, and stock instead of waiting for a manual lookup.
Automate VTEX support questions
Questions that depend on VTEX are answered from the connected account, not a stale export or a guess.
How the VTEX integration works
Connect VTEX from the Minimal AI dashboard. The AI Manager maps the lookups and actions onto the VTEX tools your team already uses through the workflow builder.
What the AI agent can read and write in VTEX
Minimal AI connects to the VTEX API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Get an order
GET /api/oms/pvt/orders/{orderId} — order status, items, payments, and shipping.
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List or search orders
GET /api/oms/pvt/orders — find orders by customer, status, or date.
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Look up a customer
Search Master Data CL profiles by email or document (GET /api/dataentities/CL/search).
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Look up a product or SKU
Catalog API — get a product by id or reference id, including SKU variations.
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Read payment and conversation
Retrieve the payment transaction and OMS conversation messages on an order.
+ much more. Virtually anything the VTEX API exposes.
Take actions
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Cancel an order
POST /api/oms/pvt/orders/{orderId}/cancel — cancel while the order is still cancellable.
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Change an order
Register OMS order changes such as items or shipping before fulfilment completes.
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Start handling an order
POST /api/oms/pvt/orders/{orderId}/start-handling — move the order into handling.
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Notify invoice or tracking
Send an invoice notification or attach a tracking number to a partial invoice.
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Update a customer profile
PATCH Master Data CL documents to correct customer details.
+ much more. If the VTEX API supports it, the AI agent can do it.
Integrating VTEX is extremely easy
It takes one click to connect VTEX. After that, the AI Manager learns how your VTEX setup works and configures the AI agent for you.
Why Minimal AI is the best AI agent for VTEX
Most AI tools offer a surface-level connection to VTEX. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you.
Frequently asked questions
Can Minimal AI take actions in VTEX?+
Yes. Minimal AI can take any action in VTEX that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate VTEX with Minimal AI?+
It takes just a few clicks. You connect VTEX from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
How does Minimal AI connect to VTEX?+
You connect VTEX from Dashboard → Integrations. The AI Manager then uses VTEX data in customer replies.
Can the AI look up data in VTEX?+
Yes. The AI reads live VTEX data for orders, customers, catalog, and stock and uses it in the reply.
Do we need a developer to set up VTEX?+
No. You connect credentials and the AI Manager builds the lookups and actions. Most teams are live without custom engineering.
