Swap + Minimal AI
Swap is a post-purchase platform combining returns, exchanges, and shipping for Shopify brands. Minimal AI connects to Swap so the AI can handle return and exchange requests alongside shipping questions. Beyond looking up information, the AI can also take actions in Swap on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Swap for you.
AI customer support for Swap
Swap is the post-purchase operating system for many modern Shopify brands. Minimal AI makes it autonomous by handling the customer conversation and Swap simultaneously.
Automate Swap exchanges and returns
The AI drives the conversation and the Swap flow. Customers get fast, accurate resolutions.
How the Swap integration works
Minimal AI connects to Swap via API and handles returns, exchanges, and shipping lookups.
What the AI agent can read and write in Swap
Minimal AI connects to the Swap API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Check return eligibility
Access Swap's eligibility rules.
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View return status
Read the status of existing returns and exchanges.
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Check shipping status
Access shipping data for Swap-managed shipments.
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View refund status
Read refund status on returns.
+ much more. Virtually anything the Swap API exposes.
Take actions
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Create return
Start a return via Swap.
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Initiate exchange
Start an exchange.
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Generate return label
Issue a return label through Swap.
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Process refund
Process a refund for a return.
+ much more. If the Swap API supports it, the AI agent can do it.
Integrating Swap is extremely easy
It takes one click to connect Swap. After that, the AI Manager learns how your Swap setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Swap
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Swap
Most AI tools offer a surface-level connection to Swap. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Swap?+
Yes. Minimal AI can take any action in Swap that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Swap with Minimal AI?+
It takes just a few clicks. You connect Swap from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover Swap shipping?+
Yes, including tracking and delivery questions in addition to returns.
How hard is it to integrate Swap with Minimal AI?+
Enter your API key and go live in minutes.
