Skubana + Minimal AI
Skubana (now Extensiv Order Management) is a US multi-channel OMS used by mid-market e-commerce brands for order routing, inventory, and supplier management. Minimal AI connects to Skubana so the AI can read orders, inventory, and POs across all channels. Beyond looking up information, the AI can also take actions in Skubana on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Skubana for you.
AI customer support for Skubana
Skubana (Extensiv) powers OMS for mid-market US e-commerce brands. Minimal AI uses Skubana for cross-channel customer support.
How the Skubana integration works
Connect Skubana with API credentials and go live.
What the AI agent can read and write in Skubana
Minimal AI connects to the Skubana API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up order
Read a Skubana order by ID.
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Get inventory
Read inventory across warehouses.
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Get PO status
Read PO status.
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Get fulfillment status
Read fulfillment routing and status.
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Get product info
Read product details.
+ much more. Virtually anything the Skubana API exposes.
Take actions
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Update order
Update fields on a Skubana order.
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Cancel order
Cancel a Skubana order.
+ much more. If the Skubana API supports it, the AI agent can do it.
Integrating Skubana is extremely easy
It takes one click to connect Skubana. After that, the AI Manager learns how your Skubana setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Skubana
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Skubana
Most AI tools offer a surface-level connection to Skubana. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Skubana?+
Yes. Minimal AI can take any action in Skubana that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Skubana with Minimal AI?+
It takes just a few clicks. You connect Skubana from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Is Skubana the same as Extensiv?+
Yes, Skubana rebranded to Extensiv Order Management; the integration covers both names.
