OXID eShop + Minimal AI
OXID eShop is a German e-commerce platform widely used in B2B and mid-market B2C retail. Minimal AI connects to OXID so the AI can read orders, customers, and products and answer customer questions automatically. Beyond looking up information, the AI can also take actions in OXID eShop on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up OXID eShop for you.
AI customer support for OXID eShop
OXID is widely used in DACH B2B and B2C e-commerce. Minimal AI uses OXID for order, customer, and product lookups in customer support.
Automate OXID-driven support
Order, customer, and product data in OXID is read live by the AI for every customer reply.
How the OXID integration works
Connect OXID via the API. The AI is live within minutes.
What the AI agent can read and write in OXID eShop
Minimal AI connects to the OXID eShop API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
- •
Get order
Read an OXID order with items and customer info.
- •
Get customer
Read OXID customer profile and order history.
- •
Get product
Read OXID product master data and stock.
- •
Get shipment
Read OXID shipment data.
+ much more. Virtually anything the OXID eShop API exposes.
Take actions
- •
Update order status
Update the status of an OXID order.
- •
Add order note
Add a note to an OXID order.
+ much more. If the OXID eShop API supports it, the AI agent can do it.
Integrating OXID eShop is extremely easy
It takes one click to connect OXID eShop. After that, the AI Manager learns how your OXID eShop setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with OXID eShop
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for OXID eShop
Most AI tools offer a surface-level connection to OXID eShop. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in OXID eShop?+
Yes. Minimal AI can take any action in OXID eShop that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate OXID eShop with Minimal AI?+
It takes just a few clicks. You connect OXID eShop from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI work with OXID 6 and B2B Edition?+
Yes. OXID 6 and B2B Edition are supported.
Can the AI write back to OXID?+
Yes. With permissions you set, the AI can update orders and notes.
How fast is setup?+
Minutes after you connect OXID.
