OnBuy + Minimal AI
OnBuy is one of the fastest-growing UK marketplaces, with millions of buyers across general categories. Minimal AI connects to OnBuy so the AI can read orders, process returns, and reply to buyer messages automatically. Beyond looking up information, the AI can also take actions in OnBuy on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up OnBuy for you.
AI customer support for OnBuy
OnBuy is one of the fastest-growing UK marketplaces. Minimal AI handles orders, returns, and buyer messages through the Seller API.
Automate OnBuy returns and refunds
Returns and refunds on OnBuy are handled by the AI without manual processing.
How the OnBuy integration works
Connect OnBuy via the Seller API. The AI is live within minutes.
What the AI agent can read and write in OnBuy
Minimal AI connects to the OnBuy API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Get order
Read an OnBuy order with items and customer info.
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Get shipment
Read shipment status and tracking on an OnBuy order.
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Get return
Read return requests on OnBuy.
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Get buyer message
Read OnBuy buyer messages.
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Get listing
Read OnBuy product listings.
+ much more. Virtually anything the OnBuy API exposes.
Take actions
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Confirm return
Confirm or reject an OnBuy return.
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Issue refund
Issue a refund on an OnBuy order.
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Reply to buyer message
Reply inside the OnBuy conversation.
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Update tracking
Add or update tracking on an OnBuy order.
+ much more. If the OnBuy API supports it, the AI agent can do it.
Integrating OnBuy is extremely easy
It takes one click to connect OnBuy. After that, the AI Manager learns how your OnBuy setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with OnBuy
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for OnBuy
Most AI tools offer a surface-level connection to OnBuy. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in OnBuy?+
Yes. Minimal AI can take any action in OnBuy that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate OnBuy with Minimal AI?+
It takes just a few clicks. You connect OnBuy from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Can the AI process OnBuy refunds?+
Yes. With permissions you set, the AI can issue refunds.
Can the AI reply to OnBuy buyer messages?+
Yes. The AI replies directly inside the OnBuy conversation.
How long does setup take?+
Minutes after you add OnBuy Seller API credentials.
