Nepa + Minimal AI
Nepa is a Swedish customer experience and market research platform that collects customer feedback at scale for Nordic brands. Minimal AI connects to Nepa so the AI can read CX scores, feedback, and respond to customers in context. Beyond looking up information, the AI can also take actions in Nepa on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Nepa for you.
AI customer support for Nepa
Nepa runs CX programmes for many Nordic brands. Minimal AI uses Nepa for context-aware support.
Automate detractor recovery with Nepa
The AI reads NPS detractor responses and triggers a recovery flow.
How the Nepa integration works
Connect Nepa with API credentials and go live.
What the AI agent can read and write in Nepa
Minimal AI connects to the Nepa API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up feedback
Read Nepa feedback per order or interaction.
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Get NPS score
Read NPS score per customer.
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Get CSAT score
Read CSAT score per interaction.
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Get CES score
Read Customer Effort Score.
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Get segment data
Read segment-level CX data.
+ much more. Virtually anything the Nepa API exposes.
Take actions
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Trigger follow-up
Trigger a follow-up action on negative feedback.
+ much more. If the Nepa API supports it, the AI agent can do it.
Integrating Nepa is extremely easy
It takes one click to connect Nepa. After that, the AI Manager learns how your Nepa setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Nepa
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Nepa
Most AI tools offer a surface-level connection to Nepa. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Nepa?+
Yes. Minimal AI can take any action in Nepa that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Nepa with Minimal AI?+
It takes just a few clicks. You connect Nepa from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI use NPS data?+
Yes. The AI reads NPS, CSAT, and CES scores and uses them for context and prioritisation.
