Linnworks + Minimal AI
Linnworks is one of the most-used multichannel order management systems in the UK. Minimal AI connects to Linnworks so the AI can read orders, stock, and shipments across all your channels and answer customer questions instantly. Beyond looking up information, the AI can also take actions in Linnworks on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Linnworks for you.
AI customer support for Linnworks
Linnworks is the UK's leading multichannel OMS. Minimal AI uses Linnworks for order, stock, and channel-specific support.
Automate Linnworks-driven support
Order, stock, and shipment data in Linnworks is read live by the AI for every customer reply.
How the Linnworks integration works
Connect Linnworks through the API. The AI is live within minutes.
What the AI agent can read and write in Linnworks
Minimal AI connects to the Linnworks API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Get order
Read a Linnworks order with items, channel, and customer info.
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Get stock
Read Linnworks stock per location and SKU.
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Get shipment
Read Linnworks shipment data and tracking.
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Get return
Read Linnworks return records.
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Get channel
Read Linnworks channel information for the order.
+ much more. Virtually anything the Linnworks API exposes.
Take actions
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Add order note
Add a note to a Linnworks order.
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Update order status
Update the status of a Linnworks order.
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Update tracking
Add or update tracking on a Linnworks shipment.
+ much more. If the Linnworks API supports it, the AI agent can do it.
Integrating Linnworks is extremely easy
It takes one click to connect Linnworks. After that, the AI Manager learns how your Linnworks setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Linnworks
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Linnworks
Most AI tools offer a surface-level connection to Linnworks. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Linnworks?+
Yes. Minimal AI can take any action in Linnworks that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Linnworks with Minimal AI?+
It takes just a few clicks. You connect Linnworks from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI cover all channels in Linnworks?+
Yes. The AI uses Linnworks as the source of truth across Amazon, eBay, Shopify, and other channels.
Can the AI write back to Linnworks?+
Yes. With permissions you set, the AI can add notes and update orders.
How long does setup take?+
Minutes after you connect the Linnworks API.
