James and James + Minimal AI
Minimal AI connects to the James and James Fulfilment API (ControlPort) so the AI can answer questions about UK 3PL orders with live warehouse data. When a customer asks where their order is, whether a product is in stock, or how a return is progressing, the AI checks ControlPort instead of guessing. Beyond looking up information, the AI can also take actions in James and James on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up James and James for you.
AI customer support for James and James fulfilment
James and James is a UK 3PL whose warehouse platform is ControlPort. Minimal AI connects to the ControlPort API so customers get live answers about order status, tracking, and stock instead of waiting for a manual lookup.
Automate ControlPort order and inventory inquiries
Questions like 'has my order shipped?' or 'is this in stock?' are answered from live ControlPort data. The AI can look up an order by merchant reference, ControlPort id, or tracking number.
How the James and James integration works
You connect James and James with a Bearer token from ControlPort Settings → API Authentication. Minimal checks the token against the ControlPort API, then the AI Manager can use order, inventory, warehouse, ASN, and returns endpoints.
What the AI agent can read and write in James and James
Minimal AI connects to the James and James API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Look up an order
Find a single order by merchant reference, ControlPort id, or tracking number.
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List orders
Browse orders with filters such as warehouse, reference, and pagination.
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Check product inventory
Read on-hand stock for products and stock pools in ControlPort warehouses.
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View warehouses and services
List James and James warehouses and available fulfilment services.
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View ASNs and return labels
Read inbound ASNs and return-label status for goods coming back to the warehouse.
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List return reasons
Read the configured return reasons used when creating a ControlPort return.
+ much more. Virtually anything the James and James API exposes.
Take actions
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Create orders
Submit standard, non-standard, or B2B orders to ControlPort for fulfilment.
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Cancel orders
Cancel an order that is still eligible in ControlPort.
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Create returns
Start a return against an order using ControlPort return reasons.
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Create ASNs and return labels
Create inbound ASNs and generate return labels for warehouse receipts.
+ much more. If the James and James API supports it, the AI agent can do it.
Integrating James and James is extremely easy
It takes one click to connect James and James. After that, the AI Manager learns how your James and James setup works and configures the AI agent for you.
Why Minimal AI is the best AI agent for James and James
Most AI tools offer a surface-level connection to James and James. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you.
Frequently asked questions
Can Minimal AI take actions in James and James?+
Yes. Minimal AI can take any action in James and James that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate James and James with Minimal AI?+
It takes just a few clicks. You connect James and James from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
How does Minimal AI connect to James and James?+
Minimal AI uses the ControlPort REST API v2. Generate a Bearer token in ControlPort under Settings → API Authentication and paste it into Minimal.
Can the AI look up an order by tracking number?+
Yes. ControlPort's order lookup accepts a reference, order id, or tracking number and returns a single order without pagination.
Does the AI check live warehouse stock?+
Yes. The AI can read product inventory and stock-pool inventory from ControlPort so availability answers come from James and James, not a stale storefront cache.
