Brightpearl + Minimal AI
Brightpearl is a UK retail-focused ERP used by mid-market merchants for orders, inventory, and accounting. Minimal AI connects to Brightpearl so the AI can read orders, stock, shipments, and customer history and answer questions automatically. Beyond looking up information, the AI can also take actions in Brightpearl on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Brightpearl for you.
AI customer support for Brightpearl
Brightpearl is a top UK retail ERP. Minimal AI uses Brightpearl for order, stock, and customer history lookups.
Automate Brightpearl-driven support
Order, stock, and customer data in Brightpearl is read live by the AI for every customer reply.
How the Brightpearl integration works
Connect Brightpearl through the API. The AI is live within minutes.
What the AI agent can read and write in Brightpearl
Minimal AI connects to the Brightpearl API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Get order
Read a Brightpearl order with items and customer info.
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Get stock
Read Brightpearl stock per warehouse and SKU.
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Get shipment
Read Brightpearl shipment data and tracking.
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Get customer
Read Brightpearl customer profile and order history.
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Get product
Read Brightpearl product master data.
+ much more. Virtually anything the Brightpearl API exposes.
Take actions
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Add order note
Add a note to a Brightpearl order.
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Update order status
Update the status of a Brightpearl order.
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Update customer
Update Brightpearl customer fields.
+ much more. If the Brightpearl API supports it, the AI agent can do it.
Integrating Brightpearl is extremely easy
It takes one click to connect Brightpearl. After that, the AI Manager learns how your Brightpearl setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Brightpearl
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Brightpearl
Most AI tools offer a surface-level connection to Brightpearl. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Brightpearl?+
Yes. Minimal AI can take any action in Brightpearl that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Brightpearl with Minimal AI?+
It takes just a few clicks. You connect Brightpearl from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI read Brightpearl multi-warehouse stock?+
Yes. The AI checks Brightpearl stock per warehouse and SKU.
Can the AI write back to Brightpearl?+
Yes. With permissions you set, the AI can add notes and update orders.
How long does setup take?+
Minutes after you connect the Brightpearl API.
